WebEOC Support

Leidos Inc; United States; On-site; USD 70,000 - 126,000; Full time

Job summary

Leidos is seeking a qualified WebEOC Support professional to bolster TSA FOCUS operations. You will provide operational and technical support for the WebEOC platform, assist users, perform configuration, and document activities to ensure continuity during events.

The role requires collaboration with TSA stakeholders, service desks, and engineering teams, with onsite and event-driven support as needed. A Bachelor's degree and 2+ years in relevant WebEOC or emergency-management systems are

Qualifications

• Bachelor's degree with 2+ years of relevant experience; additional years allowed in lieu of degree.
• Experience supporting WebEOC or comparable emergency-management/operational systems.
• Experience troubleshooting enterprise applications and supporting end users.
• Strong communication, documentation, organization, and problem-solving skills.

Responsibilities

• Provide operational support for the WebEOC platform and workflows.
• Respond to and resolve WebEOC user requests and incidents.
• Configure and troubleshoot WebEOC as approved.
• Document incidents, requests, changes, and resolutions.
• Escalate issues and coordinate with TSA stakeholders during events.
• Maintain service records and technical documentation.
• Support testing and validation of WebEOC functionality.
• Coordinate activities with Service Desk and engineering teams.

Skills

Strong communication

Documentation

Organization

Problem-solving

Education

Bachelor's degree

Tools

WebEOC

Job description

Description

Leidos is seeking highly qualified professionals to support the TSA FOCUS Program.

We are especially interested in connecting with current incumbent personnel supporting this mission who are interested in continuing their work and bringing their valuable mission knowledge and experience to Leidos.

The WebEOC Support role provides operational and technical support for the WebEOC platform and associated emergency‑management workflows. The position supports users, performs configuration and troubleshooting activities, maintains service documentation, and coordinates with TSA stakeholders and technical support organizations to ensure continuity and reliable operation of WebEOC services. The role is particularly focused on maintaining operational readiness and responsive support during routine operations and operational events.

Work Location

The role may require onsite support and operational‑event support based on mission requirements.

Essential Duties

• Provide operational support for the WebEOC platform and assigned emergency‑management workflows.
• Respond to and resolve WebEOC user requests and incidents.
• Perform approved WebEOC configuration and troubleshooting activities.
• Document incidents, requests, changes, resolutions, and operational activities.
• Escalate platform or system issues requiring higher‑level technical support.
• Coordinate with TSA stakeholders and technical support teams during operational events.
• Support WebEOC continuity and operational readiness.
• Maintain accurate service records, procedures, and technical documentation.
• Support testing and validation of WebEOC functionality as required.
• Identify recurring issues and recommend improvements to workflows, procedures, and user support.
• Coordinate WebEOC activities with Service Desk, engineering, infrastructure, and other FOCUS service teams.

Qualifications

• Bachelor's degree and 2+ years of prior relevant experience. Additional years of experience may be considered in lieu of degree.
• Relevant experience supporting WebEOC or comparable emergency‑management/operational information systems.
• Experience troubleshooting enterprise applications and supporting end users.
• Strong communication, documentation, organization, and problem‑solving skills.
• Ability to operate effectively in an environment where service availability and operational responsiveness are critical.
• Ability to work with approved government systems, procedures, and service management processes.
• Ability to obtain and maintain TSA Suitability.
• Ability to obtain and maintain Public Trust Security Clearance.

Preferred Qualifications

• TSA, DHS, emergency‑management, or other federal government experience.
• WebEOC administration, configuration, or support experience.
• Experience supporting emergency operations centers or mission‑critical operational environments.

Important Compensation Information

Please disregard the salary range displayed on this evergreen posting as representative of all TSA FOCUS opportunities. This posting is intended to identify candidates across multiple functional areas and experience levels and, therefore, the displayed range may not reflect the compensation associated with an individual position. Compensation for specific opportunities will be determined based on the position for which an individual is considered or hired and may vary based on factors including experience level, skills, certifications, education, security clearance requirements, work location, and other position‑specific considerations.

Join Leidos and help continue delivering the technology, expertise, and mission support that enable TSA FOCUS operations.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Pay Range

Pay Range $69,550.00 - $125,725.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non‑Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

#Remote

Original Posting: September 9, 2026