Onsite and Remote Desktop Support Opportunity Supporting TSA FOCUS

Leidos Inc; United States; Hybrid; USD 52,000 - 94,000; Full time

Job summary

Leidos seeks qualified professionals to support the TSA FOCUS program with onsite and remote end-user computing and site support across TSA locations. The role includes troubleshooting, installation, configuration, and validation of end-user equipment, coordinating with service management processes.

The position may require onsite, remote, dispatchable, surge, project, IMAC, and other technical support depending on operational needs.

Qualifications

• BS degree plus 2+ years of relevant experience or Master’s with less than 2+ years experience.
• Ability to obtain TSA Suitability and Public Trust
• Experience supporting desktop, field, endpoint, or site support in an enterprise or federal IT environment.
• Strong troubleshooting, customer service, communication, documentation, and problem-solving skills.
• Ability to work independently at customer locations and coordinate with remote teams.

Responsibilities

• Provide onsite and remote technical support for end-user computing and site equipment.
• Diagnose and troubleshoot hardware, software, connectivity, peripheral, and endpoint issues.
• Install, configure, replace, and validate supported equipment.
• Support moves, adds, changes, and decommissioning activities.
• Coordinate site access, scheduling, logistics, travel, and customer communications.
• Maintain ticket updates, technical documentation, and service records.
• Escalate to Service Desk, network, engineering, asset management, cybersecurity, vendors, and other teams as needed.

Skills

Troubleshooting

Customer service

Communication

Documentation

Problem-solving

Independent work

Education

Bachelor's degree

Master's degree

Tools

ITSM practices

Job description

Description

Leidos is seeking highly qualified professionals to support the TSA FOCUS Program. We are especially interested in connecting with current incumbent personnel supporting this mission who are interested in continuing their work and bringing their valuable mission knowledge and experience to Leidos.

Position Summary

The Onsite & Remote Desktop Support role provides end-user computing and site support services across TSA locations and remotely. The position performs troubleshooting, installation, configuration, replacement, validation, and maintenance of supported end-user and site equipment while coordinating activities through approved service management processes.

The position may provide onsite, remote, dispatchable, surge, project, IMAC, and other technical support based on operational requirements.

Essential Duties

• Provide onsite and remote technical support for end-user computing and supported site equipment.
• Diagnose and troubleshoot hardware, software, connectivity, peripheral, and endpoint issues.
• Perform installation, configuration, replacement, and operational validation of supported equipment.
• Support hardware/software installs, moves, adds, changes, and decommissioning activities.
• Respond to dispatched technical support requirements at assigned TSA locations.
• Coordinate site access, scheduling, logistics, travel, and customer communications.
• Maintain accurate ticket updates, technical documentation, and service records.
• Coordinate escalations with Service Desk, network, engineering, asset management, cybersecurity, vendors, and other support teams.
• Support regional surge, deployment, project, and IMAC activities as required.
• Perform break/fix activities within approved procedures and **escalate** system-level issues appropriately.
• Validate successful resolution and restoration of supported services.
• Maintain accurate technical and asset information associated with supported equipment.
• Support continuity of resident-site operations when providing remote or dispatchable services.

Minimum Qualifications

• Requires BS degree and 2+ years of prior relevant experience or Masters with less than 2+ years of prior relevant experience. In lieu of degree, additional experience may be required.
• Ability to obtain and maintain TSA Suitability
• Ability to obtain and maintain Public Trust security clearance
• Relevant experience supporting desktop, field, endpoint, or site support functions in an enterprise or federal IT environment.
• Strong troubleshooting, customer service, communication, documentation, and problem-solving skills.
• Ability to work independently at customer locations and coordinate effectively with remote technical teams.
• Ability to work with approved service management procedures and systems.

Preferred Qualifications

• TSA, DHS, or other federal IT experience.
• Experience supporting geographically distributed enterprise environments.
• Experience with IMAC activities and endpoint deployment.
• CompTIA A+, Network+, Microsoft, or comparable technical certification is desirable.

Work Requirements

The position may require onsite support, travel, dispatch activities, and/or shift work depending on assigned TSA location and operational requirements.

Important Compensation Information

Please disregard the salary range displayed on this evergreen posting as representative of all TSA FOCUS opportunities. This posting is intended to identify candidates across multiple functional areas and experience levels and, therefore, the displayed range may not reflect the compensation associated with an individual position.

Compensation for specific opportunities will be determined based on the position for which an individual is considered or hired and may vary based on factors including experience level, skills, certifications, education, security clearance requirements, work location, and other position-specific considerations.

Join Leidos and help continue delivering the technology, expertise, and mission support that enable TSA FOCUS operations.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range $52,000.00 - $94,000.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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