Web & ShopApp Ops: Digital Project Manager

Cheil North America; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Cheil North America is seeking a Digital Project Manager for Web and ShopApp Operations in Plano, TX. You will be the day‑to‑day connector among business stakeholders, page owners, authors, publishers, QA, creative, and technical partners to move cross‑division web and app pages from request to launch.

You will bring order to intake, requirements, approvals, and handoffs, using operational data to help stakeholders see demand, risks, and priorities.

Qualifications

• 3–5 years in digital project management, web or content operations, e-commerce operations, or a related delivery role.
• Hands‑on experience with Adobe Experience Manager (AEM) and publishing workflows.
• Working knowledge of JIRA or a comparable enterprise workflow tool, including ticket hygiene and reporting.
• Experience coordinating web and app experiences across multiple business areas and stakeholders.
• Comfort with spreadsheets to organize operational data and communicate trends.
• Clear written and verbal communication with strong follow‑through and attention to detail.
• Ability to work on-site in Plano, Texas, five days a week.

Responsibilities

• Run cross‑division page requests on AEM and ShopApp from intake through execution, ensuring clear scope, owners, dependencies, milestones, and next steps.
• Clarify requirements before work starts, confirming objectives, platform, content, assets, timing, acceptance criteria, dependencies, and approvals.
• Coordinate delivery across teams and time zones, ensuring smooth handoffs and clear escalation paths.
• Keep JIRA accurate, maintaining status, owners, due dates, dependencies, blockers, decisions, and follow-up actions.
• Manage readiness for launch, coordinating review and approval workflows and post-launch validation.
• Report and plan with data by pulling demand, throughput, aging, and blocker data; present findings with clear assumptions.
• Identify and fix recurring friction in intake, handoffs, and approvals, documenting workflows for onboarding.

Skills

Cross-functional collaboration

Data analysis

Written and verbal communication

Attention to detail

Time management

Tools

Adobe Experience Manager (AEM)

JIRA

Job description

Cheil North America is seeking a Digital Project Manager for Web and ShopApp Operations in Plano, TX. You will be the day‑to‑day connector among business stakeholders, page owners, authors, publishers, QA, creative, and technical partners to move cross‑division web and app pages from request to launch.

You will bring order to intake, requirements, approvals, and handoffs, using operational data to help stakeholders see demand, risks, and priorities.