Web Operations & Production Specialist

PowerToFly; Austin (TX); Hybrid; USD 99,000 - 153,000; Full time

Job summary

Visa is seeking an experienced Web Operations & Production Analyst to join the Value-Added Services Marketing team in Austin, TX. This role focuses on producing and optimizing digital experiences across multiple sites, balancing production excellence with operational rigor.

You will work with AEM, manage workflows in Wrike, coordinate across stakeholders, and drive AI-enabled improvements to increase efficiency while ensuring accessibility, governance, and quality standards.

Qualifications

• 2+ years of work experience with a Bachelor's Degree or an Advanced Degree.
• Highly organized with exceptional attention to detail and a passion for operational excellence.
• Strong project management and prioritization skills with the ability to manage multiple initiatives simultaneously.
• Proactive problem solver who takes ownership, removes obstacles, and drives work forward with minimal supervision.
• Excellent communicator who can build relationships across technical and non-technical stakeholders.
• Comfortable navigating evolving priorities while bringing structure, clarity, and organization to projects.
• Passionate about scalable processes, improving workflows, and driving continuous operational improvement.
• Demonstrates a strong understanding of enterprise website operations, content management, and digital experience best practices.
• Positive, adaptable, collaborative team player who thrives in a fast-paced environment.

Responsibilities

• Author, publish, maintain, and quality assure web content across Visa's digital properties using Adobe Experience Manager (AEM).
• Support website production activities including content updates, page creation, asset management, publishing workflows, and ongoing site maintenance.
• Coordinate and support digital projects across cross-functional stakeholders, agencies, legal, compliance, technology teams, and business partners to ensure timely execution and delivery.
• Manage project workflows, timelines, dependencies, and priorities using Wrike while proactively identifying and removing executional roadblocks.
• Serve as a trusted operational partner to the VAS Digital Team by driving accountability, stakeholder follow-up, and project momentum.
• Support the build and maintenance of scalable web documentation, process guides, governance frameworks, templates, and operational playbooks that improve team efficiency and consistency.
• Identify and execute on opportunities to streamline workflows, improve operational effectiveness, and automate repetitive processes where appropriate.
• Support website governance, accessibility, SEO/GEO, metadata, analytics validation, and digital compliance best practices.
• Assist with website migrations, platform enhancements, content audits, and digital transformation initiatives across a portfolio of web properties.
• Monitor website health, content quality, and production readiness while helping ensure an exceptional digital experience for Visa audience.
• Identify opportunities to improve web operations through automation, AI-enabled workflows, and process optimization, helping increase team efficiency and reduce manual effort across web operations and production.

Skills

Project management

Communication

Organizational skills

Problem solving

Stakeholder collaboration

AI awareness

Education

Bachelor's Degree or higher

Tools

Adobe Experience Manager (AEM)

Wrike

Jira

Asana

Job description

Visa is seeking an experienced Web Operations & Production Analyst to join the Value-Added Services Marketing team in Austin, TX. This role focuses on producing and optimizing digital experiences across multiple sites, balancing production excellence with operational rigor.

You will work with AEM, manage workflows in Wrike, coordinate across stakeholders, and drive AI-enabled improvements to increase efficiency while ensuring accessibility, governance, and quality standards.