Head of Onsite Tech Support & Automation

Visa; Austin (TX); Hybrid; USD 127,900 - 205,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid Time Off

Wellness Program

Job summary

Visa is seeking a Sr. Manager of Onsite Technology Support in Austin, Texas, to drive customer-centric operations and enhance service quality. In this hybrid role, you'll lead a team focused on exceptional support for Visa staff and utilize technology to improve user experiences.

The ideal candidate has over 8 years of relevant experience and strong leadership skills to cultivate a high-performing support team. This position offers a competitive salary range of $127,900 to $205,000, along with comprehensive benefits and bonus eligibility.

Qualifications

• 8+ years of relevant work experience.
• Experience in a leadership role related to Corporate Technology Support.
• Strong verbal and written communication skills.

Responsibilities

• Lead and mentor the Onsite Technology Support team.
• Manage and evaluate team performance, ensuring service level targets are met.
• Create and maintain SOPs and training documentation.

Skills

Customer Service

Leadership

Proactive Problem Solving

Process Improvement

Technical Support

Innovation

Education

Bachelor's degree

Advanced Degree (e.g., Master's, MBA, JD, MD)

Tools

ServiceNow

ITSM Tools

Job description

Visa is seeking a Sr. Manager of Onsite Technology Support in Austin, Texas, to drive customer-centric operations and enhance service quality. In this hybrid role, you'll lead a team focused on exceptional support for Visa staff and utilize technology to improve user experiences.

The ideal candidate has over 8 years of relevant experience and strong leadership skills to cultivate a high-performing support team. This position offers a competitive salary range of $127,900 to $205,000, along with comprehensive benefits and bonus eligibility.