Web & Digital Communications Strategist

City of Wheaton; Indiana (PA); On-site; USD 69,000 - 90,000; Full time

Job summary

The City of Wheaton is seeking a Digital Communications Specialist to manage the City’s website, oversee social media, report on data analytics, and support digital communications. This role is the primary website manager, ensuring accuracy, accessibility, training of internal content creators, and collaboration with departments on digital content and outreach.

The ideal candidate holds a Bachelor’s degree and 3+ years in web and digital communications, with strong project management and

Qualifications

• Bachelor’s degree in communications, marketing, digital media, IT, public administration, or related field.
• 3+ years of experience in website management and digital communications.
• Experience with CMS, website and social media platforms.
• Knowledge of WCAG accessibility standards.
• Experience with digital analytics and reporting tools.
• Experience with web-based applications, APIs and basic web technologies.
• Strong project management, organizational, analytical, problem‑solving and troubleshooting skills.
• Excellent written and verbal communication; ability to explain technical info to non-technical users.
• Ability to manage multiple projects and deadlines.
• Public-sector or municipal experience preferred.

Responsibilities

• Manage daily operation of the City’s website via CMS updates.
• Oversee social media content planning, creation, scheduling, and monitoring.
• Analyze website and social data; report on trends and recommendations.
• Ensure digital accessibility across channels including WCAG compliance.
• Provide training and support to staff on CMS and digital tools.
• Coordinate with IT and third-party vendors for site improvements.
• Assist with emergency communications tools and staff contact lists.

Skills

CMS management

Web analytics

Social media management

WCAG accessibility

Project management

Technical troubleshooting

Communication skills

Adobe Creative Suite

Canva

APIs / web tech basics

Education

Bachelor's degree in a relevant field

Tools

Adobe Acrobat Pro

Adobe Creative Suite

Canva

Microsoft Office

Job description

The City of Wheaton is seeking a Digital Communications Specialist to manage the City’s website, oversee social media, report on data analytics, and support digital communications. This role is the primary website manager, ensuring accuracy, accessibility, training of internal content creators, and collaboration with departments on digital content and outreach.

The ideal candidate holds a Bachelor’s degree and 3+ years in web and digital communications, with strong project management and