Web Chat Support Specialist — Fast, Friendly Help

Jobs for Humanity; Los Angeles (CA); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Career advancement

Diversity & inclusion

Training & development

Job summary

Jobs for Humanity is seeking a dynamic Web E-Chat Representative to join our customer service team in Los Angeles. You will be the first point of contact for customers, delivering professional, helpful, and timely support while representing the brand with a friendly and solutions-focused approach.

Responsibilities include handling web chat inquiries, maintaining knowledge of products and policies, offering informed recommendations, and documenting interactions for continuous improvement and

Qualifications

• 1-2 years of customer service experience, digital setting preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with calm, professional handling of issues.
• Fast typing with good accuracy; comfortable with software tools.

Responsibilities

• Handle and promptly respond to customer inquiries via web chat.
• Maintain knowledge of products, policies, and procedures to provide accurate information.
• Provide feedback to improve customer service efficiency and satisfaction.
• Collaborate with team members to deliver exceptional service and share insights.
• Document conversations with customers clearly and report significant feedback.

Skills

Verbal communication

Written communication

Problem solving

Typing speed

Multi-tasking

Customer service mindset

Tools

Microsoft Office Suite

Job description

Jobs for Humanity is seeking a dynamic Web E-Chat Representative to join our customer service team in Los Angeles. You will be the first point of contact for customers, delivering professional, helpful, and timely support while representing the brand with a friendly and solutions-focused approach.

Responsibilities include handling web chat inquiries, maintaining knowledge of products and policies, offering informed recommendations, and documenting interactions for continuous improvement and