Remote Chat & Email Communications Specialist

Jobs for Humanity; Pennsylvania; Remote; USD 25,000 - 32,000; Full time

Job summary

Jobs for Humanity is seeking a detail-oriented Remote Chat and Email Representative to support prospective clients. You will handle high volumes of inquiries with empathy, ensuring accurate information and timely responses across chat and email channels.

As part of the support team, you will document interactions, escalate when needed, and help maintain service standards while protecting confidential information in a fully remote environment.

Qualifications

• Experience in customer service or administrative support.
• Strong written communication with good grammar and tone.
• Ability to manage multiple conversations while staying organized.
• Comfort working remotely with a productive setup.
• Attention to detail and following documented processes.
• Basic proficiency with email platforms and chat tools.
• Ability to handle sensitive information professionally.
• Reliable internet connection and home workstation.

Responsibilities

• Respond to incoming chat and email inquiries in a professional, courteous manner.
• Provide accurate information on services, scheduling, policies, and next steps.
• Route complex inquiries to appropriate team members.
• Document customer interactions clearly in internal systems.
• Follow up on unresolved messages to ensure timely resolution.
• Monitor shared inboxes and chat platforms to meet response times.
• Identify common questions and share insights with leadership.
• Support administrative communication tasks to aid operations.
• Protect company information by following privacy procedures.

Skills

Experience in customer service

Strong written communication

Ability to manage multiple chats/emai

Remote work setup

Attention to detail

Email platforms proficiency

Discretion with sensitive information

Reliable internet connection

Tools

Scheduling systems

CRM platforms

Electronic documentation tools

Job description

Jobs for Humanity is seeking a detail-oriented Remote Chat and Email Representative to support prospective clients. You will handle high volumes of inquiries with empathy, ensuring accurate information and timely responses across chat and email channels.

As part of the support team, you will document interactions, escalate when needed, and help maintain service standards while protecting confidential information in a fully remote environment.