Wealth Management QA & Controls Specialist

Bank of America; Pennington (NJ); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Pennington, NJ is seeking a Quality Assurance professional to execute internal control discipline and drive operational excellence within Wealth Management Legal Order Operations. The role emphasizes independent quality reviews, defect identification, and actionable feedback to close process gaps and strengthen risk controls.

The position requires coordinating QA routines, data gathering for inspections, and collaboration with stakeholders to ensure adherence to

Qualifications

• Proven experience supporting Merrill Lynch, Pierce, Fenner & Smith (MLPF) and Private Bank (PB) operations, or equivalent experience in wealth management, private banking, investment advisory, brokerage, or related financial services environments
• Minimum 1 year of experience in Quality Assurance with experience in performing case and transaction reviews, measuring adherence to quality standards and reporting results
• Experience in identifying root causes of defects or errors, and providing actionable feedback to improve quality and performance

Responsibilities

• Comply with controls and Quality Assurance (QA) practices for WMO Legal Order
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Supports initiatives by identifying potential procedural updates, test script updates, and data discrepancies to enhance QA program success
• Document defects, evidence packages and quality findings
• Ensure evaluations are completed within required service levels
• Provide quality results that equip the business with adequate detail to provide coaching
• Partner with business stakeholders, leadership and quality teams to ensure consistent quality standards and drive process effectiveness
• Assesses the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Provides administrative support for the monitoring and testing of controls by gathering and organizing data to identify issues and control improvements for remediation
• Complies with controls and Quality Assurance (QA) practices to support business continuity efforts
• Supports operational research required for regulatory exams, internal audits, and other monitoring and inspection reviews and captures data and information relevant to inspection metrics to support governance activities for dashboard reporting

Skills

Controls Management

Issue Management

Monitoring & Testing

Quality Assurance

Risk Management

Analytical Thinking

Attention to Detail

Critical Thinking

Problem Solving

Written Communications

Decision Making

Innovative Thinking

Prioritization

Recording & Organizing

Research

Job description

Bank of America in Pennington, NJ is seeking a Quality Assurance professional to execute internal control discipline and drive operational excellence within Wealth Management Legal Order Operations. The role emphasizes independent quality reviews, defect identification, and actionable feedback to close process gaps and strengthen risk controls.

The position requires coordinating QA routines, data gathering for inspections, and collaboration with stakeholders to ensure adherence to