QA & Controls Analyst - Loan Operations

Bank of America; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America in Plano, TX is seeking an analyst to execute internal control discipline and QA within a Line of Business or Enterprise Control Function. You will gather data, support remediation, and help ensure adherence to enterprise standards.

Responsibilities include assessing risk, coordinating QA reviews and tests, and reporting results; supporting regulatory exams and audits; leveraging Excel and other tools; collaborating across teams.

Qualifications

• Intermediate accounting skills
• Minimum of 1–2 years of experience in loan or account administrator/processor or equivalent (Commercial/wholesale lending preferred)
• Effective communication skills (listening, verbal and written)
• Working knowledge of Microsoft Excel, Word, PowerPoint with dual screens.

Responsibilities

• Assesses the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Provides administrative support for the monitoring and testing of controls by gathering and organizing data to identify issues and control improvements for remediation
• Complies with controls and Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Supports initiatives by identifying potential procedural updates, test script updates, and data discrepancies to enhance QA program success
• Supports operational research required for regulatory exams, internal audits, and other monitoring and inspection reviews and captures data and information relevant to inspection metrics to support governance activities for dashboard reporting

Skills

Controls Management

Quality Assurance

Analytical Thinking

Attention to Detail

Risk Management

Problem Solving

Written Communications

Decision Making

Education

College degree preferred

Job description

Bank of America in Plano, TX is seeking an analyst to execute internal control discipline and QA within a Line of Business or Enterprise Control Function. You will gather data, support remediation, and help ensure adherence to enterprise standards.

Responsibilities include assessing risk, coordinating QA reviews and tests, and reporting results; supporting regulatory exams and audits; leveraging Excel and other tools; collaborating across teams.