QA & Controls Analyst - Loan Servicing

Bank of America; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking a Quality Assurance Analyst within its Control Functions to execute internal control discipline and support operational excellence across the line of business. The role emphasizes QA testing, data gathering, and reporting to drive remediation and adherence to enterprise standards.

Responsibilities include assessing risk environments, coordinating QA activities, and aiding regulatory examinations and audits.

Qualifications

• Intermediate accounting skills.
• 1–2 years of experience in loan or account administrator/processor roles (Commercial/wholesale lending preferred).
• Effective communication, written and verbal.
• Familiarity with Microsoft Excel, Word, and PowerPoint; dual monitors preferred.

Responsibilities

• Assess design and effectiveness of risk and control environment for Client Operational Services.
• Provide administrative support for monitoring and testing of controls; gather data for remediation.
• Ensure QA practices support business continuity and governance.
• Conduct quality inspection reviews to improve employee performance and control effectiveness.
• Execute QA activities including controls, case management, and reporting results.
• Identify procedural updates and data discrepancies to enhance QA programs.

Skills

Quality Assurance

Risk Management

Analytical Thinking

Attention to Detail

Communication

Microsoft Excel

Loan Servicing

Education

Bachelor's degree

Tools

Mainframe

Excel

Word

PowerPoint

Job description

Bank of America is seeking a Quality Assurance Analyst within its Control Functions to execute internal control discipline and support operational excellence across the line of business. The role emphasizes QA testing, data gathering, and reporting to drive remediation and adherence to enterprise standards.

Responsibilities include assessing risk environments, coordinating QA activities, and aiding regulatory examinations and audits.