WAV Operations Coordinator

Tower Mobility; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Sick time

Holiday pay

Perkspot program

AD&D Insurance

Phone reimbursement

Job summary

Tower Mobility is seeking an Operations Coordinator in Los Angeles to support daily operations, coordinating teams and maintaining effective communication to ensure safety and high-quality customer service.

You will assist management, mentor WAV Monitors, and help train new drivers to uphold operational excellence in a fast-paced environment. Strong leadership, communication, and problem-solving are essential.

Qualifications

• Experience leading teams in a fast-paced setting.
• Strong written and verbal communication skills.
• Analytical problem-solving with continuous improvement mindset.
• Ability to learn new applications, software, and dashboards quickly.
• Active driver’s license and company insurance approval.
• Able to lift up to 30 pounds as needed.

Responsibilities

• Assist management in leading daily operations and ensure efficient communication and task execution.
• Lead WAV Monitors to ensure smooth day-to-day operations and real-time problem solving.
• Assist with new employee training to onboard WAV Monitors and drivers for operational excellence.
• Promote customer service and safety protocols; maintain vehicle maintenance reporting.

Skills

Leadership

Communication

Problem solving

Adaptability

Learning agility

Driver’s license

Lifting up to 30 lbs

Tech-savvy

Job description

Operations Coordinator

The WAV Operations Coordinator supports daily operations by assisting management in coordinating teams, ensuring smooth task execution, and maintaining effective communication. This role upholds safety and customer service standards, supports employee training and development, and promotes a respectful team-oriented work environment.

Key Responsibilities

• Assist management in leading daily operations, ensuring efficient communication and smooth execution of tasks.
• Work alongside and lead WAV Monitors to ensure smooth day-to-day operations and effective problem-solving in real time.
• Assist management with new employee training to ensure that all incoming WAV Monitors have knowledge and support, while all incoming drivers understand operational excellence.

Additional Duties

• Lead by example on customer service skills and safety protocols for all employees, by fostering a customer-first mindset and maintaining vehicle maintenance reporting.
• Take initiative to fast-paced and dynamic situations by being on the front lines of any operational needs.

General Skills & Qualifications

• Strong leadership and supervisory skills.
• Strong communication skills for effective internal and external collaboration.
• Excellent problem-solving abilities with a focus on continuous improvement in learning.
• Ability to work in a fast-paced environment and showcase the ability to take initiative, value collaboration, and become highly adaptable.
• Be able to quickly learn new applications, software, and dashboards as adopted and used within the company.
• Must have an active driver’s license and be approved on the company’s insurance.
• Able to lift up to 30 pounds without assistance as needed.

Benefits

• Medical, dental, and vision benefits.
• Paid time off, Sick Time, and Holiday Pay where eligible.
• Eligibility for Perkspot program.
• Access to AD&D Insurance.
• $40 personal phone reimbursement eligibility depending on position will be issued monthly.

Additional Information

• This outline is not intended to be all-inclusive of employee duties and responsibilities as they may change at the discretion of TowerMobility.
• The hourly wage for this position is $21.00.

It is the policy of TowerMobility to provide equal employment opportunities to all applications without regard to race, color, creed, religion, sex, gender, pregnancy status, gender identity, gender expression, national origin, citizenship, age ancestry, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, reproductive health care decision make, military or veteran status or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, and compensation. In addition, TowerMobility will provide reasonable accommodations for qualified individuals with disabilities.