Waterpark Safety & Guest Experience Lead

Kalahari Resorts LLC; Mount Pocono (PA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Career growth opportunities with promo

401(k) matching

Paid time off

Holiday pay

Health, dental, and vision

Employee appreciation events

Education assistance

Job summary

Kalahari Resorts LLC is seeking a Waterpark Supervisor to ensure guest and associate safety across indoor and outdoor waterpark areas. This on-site role involves lifeguard oversight, incident response, and staff coaching to uphold company safety standards.

The position requires Starguard Lifeguard Instructor certification, at least 1 year of supervisory experience, and a leadership approach focused on collaboration and service.

Qualifications

• Starguard Lifeguard Instructor certification required.
• Minimum 1 year supervisory experience.
• Leadership style rooted in collaboration, respect and service.

Responsibilities

• Assist Waterpark Manager with associates’ training and in-service training and demonstrate rescue skills on request.
• Ensure lifeguards and EMTs perform to standards set by Kalahari certifying agency and management.
• Walk waterpark floor during shifts to monitor safety, guest satisfaction and lifeguard performance.
• Conduct morning and evening in-services and ensure documentation is completed.
• Prepare all required paperwork including forms, write-ups, reports and schedules.
• Coordinate with maintenance to keep equipment safe, clean and in good condition.
• Support safety programs and guest safety initiatives.

Skills

Lifeguard cert

Supervisory experience

Leadership

Job description

Kalahari Resorts LLC is seeking a Waterpark Supervisor to ensure guest and associate safety across indoor and outdoor waterpark areas. This on-site role involves lifeguard oversight, incident response, and staff coaching to uphold company safety standards.

The position requires Starguard Lifeguard Instructor certification, at least 1 year of supervisory experience, and a leadership approach focused on collaboration and service.