Seasonal WaterPark Guest Services Agent - First Impressions

Massanutten Resort; Hopkins Spring (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

Massanutten Resort in McGaheysville, VA is seeking a WaterPark Guest Services Agent for the seasonal team. You will greet guests, assist with check-in, manage wristbands, and provide information about the WaterPark and resort amenities.

You will handle retail and admissions purchases using Siriusware POS, answer incoming calls, and help ensure guest needs are met promptly. Must be friendly, with strong communication and multitasking abilities; at least 16 years old.

Qualifications

• Must be at least 16
• Ability to multi-task
• Ability to communicate effectively with guests of all ages

Responsibilities

• Greet guests in a timely manner
• Assist guests in learning about WaterPark and resort amenities
• Answering incoming calls to the WaterPark and directing them to the proper location
• Process purchases of retail and admissions through Siriusware Point of Sale
• Reconcile cash drawer and the end of shift
• Other duties as assigned by management

Skills

Customer service

Communication

Multitasking

Guest relations

Tools

Siriusware POS

Job description

Massanutten Resort in McGaheysville, VA is seeking a WaterPark Guest Services Agent for the seasonal team. You will greet guests, assist with check-in, manage wristbands, and provide information about the WaterPark and resort amenities.

You will handle retail and admissions purchases using Siriusware POS, answer incoming calls, and help ensure guest needs are met promptly. Must be friendly, with strong communication and multitasking abilities; at least 16 years old.