Waterpark Director: Operations, Safety & Guest Experience

Great Wolf Lodge; Naples (FL); On-site; USD 90,000 - 110,000; Full time

Job summary

Great Wolf Lodge is seeking a Director of Aquatics to lead all aspects of the waterpark’s operations, planning, budgeting, staffing, and payroll. This senior role focuses on guest and employee satisfaction while maintaining profitability.

The position requires 3+ years managing large aquatics teams, E&A certifications, and a flexible schedule. A competitive annual base salary of $100,000 is highlighted, with bonus potential and comprehensive benefits.

Qualifications

• High School diploma or GED.
• Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel).
• Minimum of 3 years experience managing large aquatics department with various waterpark attractions.
• Ellis & Associates (E&A) International Lifeguard Training Program license.
• E&A Instructor License (or must be obtained if hired).
• Experience in First Aid, CPR, and AED.
• Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) license.
• Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed.

Responsibilities

• Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments.
• Fiscal and budgetary management of aquatic operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed.
• Participate and collaborate on cross-functional teams in order to effectively coordinate resort activities.
• Monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions.
• Conduct investigative actions with guests, where necessary, for guest service and liability claims.
• Develop, implement, and monitor schedules for the waterpark operation.
• Recruiting, hiring, training, and evaluating team member performance against standards; including evaluation of compensation changes.
• Plan and implement staff training and development programs within the department.
• Participates in the Manager-On-Duty (MOD) program and executes duties.
• Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures.
• Oversee Risk Management and Safety programs.

Skills

Aquatics management

Leadership

Budgeting

Staff development

Guest relations

Education

High School diploma or GED

Ellis & Associates license

E&A Instructor License

CPO or AFO license

Tools

Microsoft Office

Job description

Great Wolf Lodge is seeking a Director of Aquatics to lead all aspects of the waterpark’s operations, planning, budgeting, staffing, and payroll. This senior role focuses on guest and employee satisfaction while maintaining profitability.

The position requires 3+ years managing large aquatics teams, E&A certifications, and a flexible schedule. A competitive annual base salary of $100,000 is highlighted, with bonus potential and comprehensive benefits.