Waterpark Aquatics Operations Lead

Six Flags New England; Palmer (MA); On-site; USD 50,000 - 60,000; Full time

Job summary

Six Flags New England is seeking an experienced operations supervisor to oversee the safe and efficient operation of Hurricane Harbor. The role focuses on safety, innovation, and guest fun while training and coordinating seasonal teams.

You will ensure SOPs and safety standards are met, supervise frontline staff including hiring decisions, and collaborate with the Operations Manager on budgets and business plans. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Lifeguard certification preferred but not required.
• Minimum three years supervisory experience in theme park operations.
• Ability to meet physical demands and work flexible hours.

Responsibilities

• Overseeing all operational functions related to the safe and efficient operation of Hurricane Harbor.
• Ensuring 100% compliance with SOPs and safety standards per Six Flags and regulatory guidelines.
• Supervising seasonal Team Members and leadership, including hiring and performance actions.
• Maintaining proper staffing levels and assisting in specialized recruiting when needed.
• Coordinating training, recruiting, and winterization functions.
• Working with the Operations Manager to develop and track annual operating budgets and business plans.
• Interacting with Guests to resolve complaints and address concerns.
• Ensuring compliance with labor laws and park policies.

Skills

Oral and written communication

Organization

Attention to detail

Strategic thinking

Creative problem-solving

Conflict resolution

Work ethic

Flexibility

Physical stamina

Driver's license

Education

Degree or relevant work experience in theme park operations

Three years supervisory experience

Ellis & Associates ILTP Special Facilities Certification

Ellis & Associates ILTP Instructor Certification

Job description

Six Flags New England is seeking an experienced operations supervisor to oversee the safe and efficient operation of Hurricane Harbor. The role focuses on safety, innovation, and guest fun while training and coordinating seasonal teams.

You will ensure SOPs and safety standards are met, supervise frontline staff including hiring decisions, and collaborate with the Operations Manager on budgets and business plans. Flexibility for evenings, weekends, and holidays is required.