Aquatics Supervisor - Full-time

Six Flags New England; Agawam (MA); On-site; USD 50,000 - 60,000; Full time

Job summary

Six Flags New England is seeking an Operations Supervisor for Hurricane Harbor to lead safety-focused daily operations and manage seasonal staff. You will ensure SOP and regulatory compliance while coordinating budgets and training programs.

Qualifications include supervisory experience in theme parks and, ideally, Ellis & Associates ILTP credentials. Strong communication and organizational skills are essential for success in a dynamic, guest-focused environment.

Qualifications

• Minimum of three years supervisory experience in theme park operations.
• Ellis & Associates ILTP certification preferred but not required.
• Strong oral and written communication and organizational skills.

Responsibilities

• Oversee all operational functions for safe, efficient Hurricane Harbor operation.
• Ensure 100% compliance with SOPs and safety standards per Six Flags and regulatory guidelines.
• Supervise seasonal team members and leadership; handle hiring, discipline, rewards, and terminations.
• Maintain proper staffing and assist in recruiting as needed.
• Monitor Ellis & Associates program compliance including lifeguard certification and training.
• Collaborate with Operations Manager on annual budget and business plan.
• Enforce park policies and Six Flags standards.
• Train, audit, and ensure compliance with labor laws and park policies.
• Interact with guests, resolve complaints, and address concerns.
• Coordinate training, recruiting, and winterization activities.
• Support other park areas during strategic periods and perform other duties as needed.

Skills

Communication skills

Organizational skills

Attention to detail

Education

Degree or relevant work experience in theme park operations

Job description

Ready to make a splash in your career? Six Flags New England is home to the region's largest waterpark, but before we can let our guests grab a tube or jump in for a swim, we need you to make sure our operation is ready to go! You'll train, develop, and coordinate the team that creates the summer fun for our guests. With a focus on safety, innovation, and fun, you'll ensure our team exceeds!

Salary Starting at $50-60K a year

Responsibilities

• Overseeing all operational functions related to the safe and efficient operation of Hurricane Harbor
• Ensuring 100% compliance with standard operating procedures and safety standards as they relate to Six Flags and/or Federal or State guidelines
• Supervising seasonal Team Members and leadership, including hiring, disciplinary action, rewards/recognition, and termination decisions
• Ensuring proper staffing levels are maintained and assist in specialized recruiting when necessary
• Monitoring and ensuring compliance with all aspects of the Ellis & Associates program to include lifeguard certification and in-service training
• Working with Operations Manager to develop and track annual operating budget and business plan
• Modeling and enforcing all park policies and procedures and maintaining all Six Flags standards
• Training, auditing, and adhering to labor laws and policies to ensure compliance with Federal, State, and park policy
• Responsible for interacting with Guests and resolving complaints and addressing concerns
• Coordinating all activities including training, recruiting, and winterization functions
• Assisting in other areas of the park during strategic time frames
• Performing other duties as assigned or necessary to support Six Flags New England

Qualifications

• Ellis & Associates International Lifeguard Program (ILTP) Special Facilities Certification; Ellis & Associates ILTP Instructor Certification - preferred not required
• Degree or relevant work experience in theme park operations; minimum of three years supervisory experience
• Strong oral and written communication skills, organizational skills and attention to detail
• Capacity to think and act intentionally and strategically to help improve the overall operation
• Capacity for creative problem-solving and conflict resolution
• Strong work ethic and sense of fun
• Willing to work a flexible schedule, including evenings, weekends, and holidays
• Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, etc.
• 18 years old or older with a valid driver's license and clean driving history