Aquatics Supervisor - Full-time

Six Flags New England; Blandford (MA); On-site; USD 50,000 - 60,000; Full time

Job summary

Six Flags New England is seeking a hands-on Operations Supervisor for Hurricane Harbor, focusing on safety, staff development, and guest experience. You will train and coordinate seasonal Team Members, ensure SOP compliance, and help manage budgets and labor planning.

Responsibilities include recruiting, scheduling, and performance management, while maintaining Six Flags standards and responding to guest concerns with professionalism and urgency.

Qualifications

• ILTP certification: Ellis & Associates ILTP Instructor Certification preferred but not required.
• Degree or relevant work experience in theme park operations; minimum of three years supervisory experience.
• Strong oral and written communication skills, organizational skills and attention to detail.
• Capacity to think and act strategically to help improve the overall operation.
• Capacity for creative problem-solving and conflict resolution.
• Strong work ethic and sense of fun.
• Willing to work a flexible schedule, including evenings, weekends, and holidays.
• Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time.
• 18 years old or older with a valid driver's license and clean driving history.

Responsibilities

• Overseeing all operational functions related to the safe and efficient operation of Hurricane Harbor.
• Ensuring 100% compliance with SOPs and safety standards.
• Supervising seasonal Team Members and leadership, including hiring and discipline decisions.
• Staffing and recruiting support as needed.
• Monitor Ellis & Associates program and lifeguard certifications.
• Assist in annual operating budget and business planning.
• Enforce park policies and Six Flags standards.
• Train, audit, and ensure compliance with labor laws and park policies.
• Interact with Guests and resolve complaints.
• Coordinate training, recruiting, and winterization activities.
• Assist in other park areas during strategic times.
• Perform other duties as assigned.

Skills

Communication skills

Organizational skills

Attention to detail

Strategic thinking

Problem solving

Strong work ethic

Flexible schedule

Physical stamina

Driver's license

Team supervision

Education

Degree or relevant work experience in theme park operations

Three years supervisory experience

Job description

Ready to make a splash in your career? Six Flags New England is home to the region's largest waterpark, but before we can let our guests grab a tube or jump in for a swim, we need you to make sure our operation is ready to go! You'll train, develop, and coordinate the team that creates the summer fun for our guests. With a focus on safety, innovation, and fun, you'll ensure our team exceeds!

Salary Starting at $50-60K a year

Responsibilities

• Overseeing all operational functions related to the safe and efficient operation of Hurricane Harbor
• Ensuring 100% compliance with standard operating procedures and safety standards as they relate to Six Flags and/or Federal or State guidelines
• Supervising seasonal Team Members and leadership, including hiring, disciplinary action, rewards/recognition, and termination decisions
• Ensuring proper staffing levels are maintained and assist in specialized recruiting when necessary
• Monitoring and ensuring compliance with all aspects of the Ellis & Associates program to include lifeguard certification and in-service training
• Working with Operations Manager to develop and track annual operating budget and business plan
• Modeling and enforcing all park policies and procedures and maintaining all Six Flags standards
• Training, auditing, and adhering to labor laws and policies to ensure compliance with Federal, State, and park policy
• Responsible for interacting with Guests and resolving complaints and addressing concerns
• Coordinating all activities including training, recruiting, and winterization functions
• Assisting in other areas of the park during strategic time frames
• Performing other duties as assigned or necessary to support Six Flags New England

Qualifications

• Ellis & Associates International Lifeguard Program (ILTP) Special Facilities Certification; Ellis & Associates ILTP Instructor Certification - preferred not required
• Degree or relevant work experience in theme park operations; minimum of three years supervisory experience
• Strong oral and written communication skills, organizational skills and attention to detail
• Capacity to think and act intentionally and strategically to help improve the overall operation
• Capacity for creative problem-solving and conflict resolution
• Strong work ethic and sense of fun
• Willing to work a flexible schedule, including evenings, weekends, and holidays
• Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, etc.
• 18 years old or older with a valid driver's license and clean driving history