Waterjet Field Tech: On-Site Install & Repair

Hypertherm, Inc.; New York (NY); On-site; USD 60,000 - 99,000; Full time

Benefits offered by this job

Profit-Sharing

ESOP

Community Service Time

Environmental Stewardship

No-layoff philosophy

Job summary

Hypertherm Associates seeks a Field Service Technician to join our Waterjet team. You will travel to customer sites, install and configure OMAX Waterjet systems, and perform maintenance, troubleshooting, and repairs with a focus on quality service.

You will train customers, support sales as a technical expert, and maintain detailed service records while working up to 75% travel across the Continental US; strong mechanical/electrical skills are required.

Qualifications

• High school diploma or GED required; AS degree preferred.
• 2+ years in Field Technical Service or related role.
• 2+ years with Cutting Solutions product experience preferred.
• Able to lift 70 lbs and crawl into machines.
• Valid driver’s license in all 50 states required.

Responsibilities

• Travel to customer sites to install and configure OMAX Waterjet equipment and provide on-site training.
• Troubleshoot mechanical, electrical, and pneumatic issues and perform contract maintenance.
• Maintain detailed digital service records with photos and attachments and provide field feedback to product teams.
• Support sales opportunities as a technical expert during demonstrations and pre-sales visits.
• Frequent travel (over 75% Monday-Friday) within the Continental United States.

Skills

Field Technical Service

English fluency

Strong mechanical aptitude

Willingness to travel

Customer training

Education

HS Diploma or GED

AS Degree (electrical or mechanical)

Tools

Multimeters

Electrical schematics

Torque wrenches

Dial indicators

Job description

Hypertherm Associates seeks a Field Service Technician to join our Waterjet team. You will travel to customer sites, install and configure OMAX Waterjet systems, and perform maintenance, troubleshooting, and repairs with a focus on quality service.

You will train customers, support sales as a technical expert, and maintain detailed service records while working up to 75% travel across the Continental US; strong mechanical/electrical skills are required.