Field Service Technician

01 Hypertherm, Inc.; United States; Remote; USD 60,000 - 99,000; Full time

Benefits offered by this job

Profit-Sharing and ESOP

Community Service Time (5 days/year)

Environmental Stewardship

No-layoff philosophy

Job summary

Hypertherm Associates is seeking a Field Service Technician to join the Waterjet team. You will travel to customer sites within the Continental United States to install, configure, test, and train on OMAX Waterjet equipment, and to troubleshoot on-site and remotely.

The role demands mechanical/electrical skills, experience with Waterjet or CNC systems, and a valid driver’s license; extensive travel and on-site support are required.

Qualifications

• 2+ years in Field Technical Service or related field.
• 2+ years with Cutting Solutions product experience.
• Fluency in English required.
• Must hold a valid Driver’s License in all 50 states.

Responsibilities

• Install and set up equipment at customer sites; travel to sites and perform testing and training.
• Troubleshoot mechanical, electrical, and CNC/PLC issues on Waterjet systems on-site, by email, and by phone.
• Maintain detailed digital service records with photos and attachments; provide field feedback.
• Support sales team as a technical expert during demonstrations and pre-sales visits.

Skills

Field service experience

Cutting Solutions

English fluency

Valid driver's license

Education

HS Diploma or GED

AS Degree in Electrical/Mechanical (preferred)

Job description

Field Service Technician Hypertherm Associates seeks a Field Service Technician to join our Waterjet team! Join us and add your technical mechanical field expertise to our team and ensure Hypertherm’s Waterjet customers can get the trusted on-site service they count on with an investment in our Waterjet solutions. Traveling directly to our customer sites, you will represent our high-quality brand and be responsible for Waterjet equipment installation and configurations, through maintenance, troubleshooting, and repair. Customers depend on Hypertherm’s technical Field Service Team to understand their specific Waterjet cutting needs. This role is based within the Continental United States and requires living within one hour drive of a Regional or International airport. Upon hire, you will receive on-site field service training that provides a strong foundation in OMAX Waterjet machines.

Key Responsibilities

• Installation and setup: Travel to customer sites to support planned delivery events, uncrate and inventory OMAX equipment, determine equipment layout and permanent placement, assemble and connect sub-assemblies, perform system testing and repairs, and provide new equipment and accessory training, including post-installation follow-up.
• Technical support and maintenance: Troubleshoot mechanical, electrical, and pneumatic issues on previously installed OMAX Waterjet equipment on-site, by email, and over the phone, and perform contract maintenance services at customer locations.
• Reporting and field feedback: Maintain timely, detailed, and analytical digital service records supported by photos and technical attachments and provide thorough feedback on product issues identified in the field.
• Sales support: Partner with the sales team as a technical expert during customer-facing trade show demonstrations and pre-sales visits.

Required Knowledge, Skills, Education, and Experience

• HS Diploma or GED
• 2 years of Field Technical Service or related field
• 2+ years with Cutting Solutions product experience
• Ability to carry, pull, lift push and grip over 70 lbs
• Ability to crawl, twist and climb into machines
• Must be able to stand and work while on your feet on hard surfaces for an extended time
• Must be physically capable to meet the demands of the role
• Solid understanding of electrical, mechanical, and CNC/PLC system fundamentals
• Fluency in English required
• Required ability to hold a valid Driver’s License in all 50 states

Preferred Experience

• AS Degree (electrical or mechanical field) Cutting Solutions operational and manufacturing assembly experience

Location and Work Hours

• Location: Continental United States within 1 hour of a Regional or International Airport
• Travel: Over 75% Monday-Friday

Benefits and Perks

• Collaborative, 100% employee-owned culture
• Profit-Sharing and Employee Stock Ownership (ESOP)
• Five days/year paid Community Service Time
• Strong commitment to Environmental Stewardship
• Stable, growing organization with a no-layoff philosophy

Sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Hypertherm Associates is proud to be an Equal Opportunity Employer, and we welcome all applications. We recruit, employ, train, compensate, and promote without regard to race, color, religion, sex, age, national origin, disability, or veteran status, or any other characteristic protected by federal, state, or local laws. At Hypertherm Associates, we are committed to building an inclusive diverse, flexible, and collaborative environment.

If our mission resonates with you, but you don’t meet all posted requirements, we encourage you to still apply. We will evaluate your application materials and may suggest alternative roles that better leverage your strengths and talents. For positions with multiple levels, we will evaluate your prior experience to determine the level within our organization you are best aligned based upon the job applying.

We are committed to providing reasonable accommodation to applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA).

Annual Salary: $59,697.00-$99,494.00

This is the base pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors.