Waterfront Front Desk Agent – Flexible Schedule

Shaner Hotels; Marathon (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Shaner Hotels at Faro Blanco Resort & Yacht Club in Marathon, FL seeks a friendly front desk associate to deliver superior guest service, process check-ins and check-outs, and assist guests with payments according to hotel policy.

Applicants should have at least one year of customer service experience; hotel experience is preferred, and bilingual English/Spanish is a plus. Flexibility for weekends and holidays is required to support resort operations.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions is a plus.

Responsibilities

• Provide superior guest services including check-in/check-out and handling payments according to hotel requirements.
• Handle guest complaints and ensure guest satisfaction; provide information and services to guests in a friendly, professional manner.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Computer experience

Job description

Shaner Hotels at Faro Blanco Resort & Yacht Club in Marathon, FL seeks a friendly front desk associate to deliver superior guest service, process check-ins and check-outs, and assist guests with payments according to hotel policy.

Applicants should have at least one year of customer service experience; hotel experience is preferred, and bilingual English/Spanish is a plus. Flexibility for weekends and holidays is required to support resort operations.