Guest Experience Specialist-Flexible Schedule & Local Tips

Faro Blanco Resort; Marathon (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Faro Blanco Resort in Marathon, FL is seeking a friendly front desk associate to greet guests, check in and out, and provide information on local attractions. You will handle guest requests, resolve complaints, manage payments, and maintain daily reports while working a flexible schedule including weekends.

Experience in hospitality and basic computer skills preferred; English/Spanish bilingual abilities are a plus.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Communication

Bilingual English/Spanish

Computer skills

Cash handling

Local knowledge

Education

High school diploma

Tools

POS systems

Job description

Faro Blanco Resort in Marathon, FL is seeking a friendly front desk associate to greet guests, check in and out, and provide information on local attractions. You will handle guest requests, resolve complaints, manage payments, and maintain daily reports while working a flexible schedule including weekends.

Experience in hospitality and basic computer skills preferred; English/Spanish bilingual abilities are a plus.