Water Utility Technician – Distribution & Metering

City of Naperville; Naperville (IL); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits package

IBEW Local 196 union

Job summary

The City of Naperville’s Water Utility is seeking a Water Utility Technician to perform a variety of operational, maintenance, repair, and rehabilitation tasks and provide customer service to water and wastewater utility customers in Naperville, IL. The role includes testing water quality, responding to pressure calls, meter work, hydrant and b-box repairs, and AMI system support.

Experienced incumbents may work more independently and provide direction to others.

Qualifications

• A high school diploma or equivalent.
• Two years of experience with utility location, construction, or a related field.
• A valid State of Illinois driver’s license.

Responsibilities

• Provides a high level of customer service to water utility customers by responding to complaints about water quality, water pressure, and problems with valves.
• Repairs, installs, tests, and replaces water meters and enters data into systems.
• Locates and inspects the water system and appurtenances for JULIE system, contractors, and projects.
• Collects and analyzes water samples and performs routine water quality tests such as chlorine.
• Performs hydrant repairs and valve box/ b-box adjustments.
• Maintains records of customer service activities and results.
• Monitors work zones for safety and adheres to safety policies.

Skills

Customer service

Water quality testing

Meter testing

Safety procedures

Education

High school diploma or equivalent

Job description

The City of Naperville’s Water Utility is currently seeking a Water Utility Technician perform a variety of operational, maintenance, repair, and rehabilitation work duties and provide customer service to water and wastewater utility customers (including testing water quality, responding to pressure calls, high bill investigations, water distribution valve exercising, hydrant statics, water meter installations, b-box repairs, turn-ons/turn-offs for nonpayment, leak detection and correlation, and shutdowns for repairs to the water system. The Utility Technician troubleshoots and repairs the Water Utility’s AMI systems and advanced water meter program.

Experienced incumbents may perform duties assigned with greater independence, may provide direction to employees and contractors, and may possess some discretion to effectively and efficiently plan and prioritize work, and tools and materials needed to respond to calls each day.

This position is represented by the IBEW Local 196 union. Wage rates and other benefits are subject to the language in theCollective Bargaining Agreement (Download PDF reader).

Salary: $32.34 per hour

Duties

• Provides a high level of customer service to water utility customers by responding to complaints about water quality, water pressure, and problems with valves. Advises utility customers on procedures, policy, and options available for the resolution of water utility service problems. Refers city-related water problems to appropriate personnel for resolution.
• Repairs, installs, tests, and replaces water meters. Accurately and timely enters meter and/or meter part numbers into City electronic work order and/or inventory systems. Assists contractors with meter testing.
• Locates and inspects the water system and appurtenances for the JULIE system, contractors, and construction and rehabilitation projects, including mapping and system analysis projects.
• Collects and analyzes water samples; performs routine water quality tests such as those for chlorine.
• Performs non-dig hydrant repairs, substantial repairs/partial replacements, and adjustments to b-boxes and valve boxes and auxiliary valves with and without mechanical assistance (including hand-digging up to a two-foot depth).
• Performs a large volume of watermain valving and/or mapping duties for GIS/CIP projects.
• Provides customers with water service activations and terminations for non-payment and reactivations as appropriate.
• Maintains accurate records of customer service complaints, activities, and results.
• Maintains buildings and grounds, inventories, and vehicles.
• Monitors work zones for unsafe conditions and takes corrective action when warranted. Reports such conditions to supervisor as appropriate. Adheres, at all times, to proper confined space procedures and other safety-related policies and practices. Practices safety procedures in the performance of all job duties.
• Locates underground water services and appurtenances for the division’s own operations and maintenance work.
• Assists with cross connection control.
• Thaws frozen water service lines.
• Reliably responds to emergencies after normal work hours and works overtime as needed.
• Performs all other duties as assigned.

Qualifications

Required

• A high school diploma or equivalent.
• Two years of experience with utility location, construction, or a related field.
• A valid State of Illinois driver’s license.

Preferred

• IEPA Class D Public Water Supply Operator Certification.
• Previous mechanical maintenance experience/skills.
• Previous electrical experience/skills.
• Computer skills and keyboarding familiarity.
• Cross-Connection Control Device Inspector (CCCDI) Certification.

Additional Information

The City of Naperville, Illinois is a dynamic community of 153,000 residents, conveniently located 28 miles west of Chicago. Various publications have named Naperville as one of the best cities in the United States in which to live. The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area. It’s also a great place to work! Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a collaborative working environment, a forward-looking leadership team, and a competitive benefits package.

THE CITY OF NAPERVILLE IS AN E. O. E.

The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at [phone].