Water Utility Technician – Distribution & Metering

City of Naperville, Illinois; Naperville (IL); On-site; USD 30,000 - 47,000; Full time

Job summary

The City of Naperville's Water Utility seeks a Water Utility Technician to perform a range of operational, maintenance, repair, and rehabilitation duties while delivering excellent customer service to water and wastewater customers. Duties include testing water quality, meter installations, hydrant work, valve operations, and AMI system support.

Qualified applicants will have a high school diploma, two years of utility location/construction experience, and a valid Illinois driver’s license.

Qualifications

• High school diploma or equivalent required.
• Two years of utility location or related field experience.
• Valid State of Illinois driver’s license is required.
• IEPA Class D Public Water Supply Operator Certification preferred.
• Cross-Connection Control Device Inspector (CCCDI) certification preferred.
• Experience in mechanical maintenance and electrical work is a plus.
• Computer skills and keyboarding familiarity are desirable.

Responsibilities

• Assist in testing water quality and responding to pressure calls.
• Perform water meter installations, testing, and data entry into systems.
• Support hydrant maintenance, valve operations, and b-box work.
• Recordkeeping of customer service issues, tests, and repairs.
• Respond to water emergencies and assist with overtime as needed.
• Assist with cross connection control and system mapping projects.
• Support AMI system troubleshooting and meter program activities.

Skills

Customer service

Computer skills

Keyboarding

CCC DI Certification

Education

High school diploma or equivalent

Two years utility location/ construction experience

Illinois driver's license

Tools

IEPA Class D Operator Certification

Job description

The City of Naperville’s Water Utility is currently seeking a Water Utility Technician perform a variety of operational, maintenance, repair, and rehabilitation work duties and provide customer service to water and wastewater utility customers (including testing water quality, responding to pressure calls, high bill investigations, water distribution valve exercising, hydrant statics, water meter installations, b-box repairs, turn-ons/turn-offs for nonpayment, leak detection and correlation, and shutdowns for repairs to the water system. The Utility Technician troubleshoots and repairs the Water Utility’s AMI systems and advanced water meter program.

Experienced incumbents may perform duties assigned with greater independence, may provide direction to employees and contractors, and may possess some discretion to effectively and efficiently plan and prioritize work, and tools and materials needed to respond to calls each day.

This position is represented by the IBEW Local 196 union. Wage rates and other benefits are subject to the language in the Collective Bargaining Agreement.

• Provides a high level of customer service to water utility customers by responding to complaints about water quality, water pressure, and problems with valves. Advises utility customers on procedures, policy, and options available for the resolution of water utility service problems. Refers city-related water problems to appropriate personnel for resolution.
• Repairs, installs, tests, and replaces water meters. Accurately and timely enters meter and/or meter part numbers into City electronic work order and/or inventory systems. Assists contractors with meter testing.
• Locates and inspects the water system and appurtenances for the JULIE system, contractors, and construction and rehabilitation projects, including mapping and system analysis projects.
• Collects and analyzes water samples; performs routine water quality tests such as those for chlorine.
• Performs non-dig hydrant repairs, substantial repairs/partial replacements, and adjustments to b-boxes and valve boxes and auxiliary valves with and without mechanical assistance (including hand-digging up to a two-foot depth).
• Performs a large volume of watermain valving and/or mapping duties for GIS/CIP projects.
• Provides customers with water service activations and terminations for non-payment and reactivations as appropriate.
• Maintains accurate records of customer service complaints, activities, and results.
• Maintains buildings and grounds, inventories, and vehicles.
• Monitors work zones for unsafe conditions and takes corrective action when warranted. Reports such conditions to supervisor as appropriate. Adheres, at all times, to proper confined space procedures and other safety-related policies and practices. Practices safety procedures in the performance of all job duties.
• Locates underground water services and appurtenances for the division’s own operations and maintenance work.
• Assists with cross connection control.
• Thaws frozen water service lines.
• Reliably responds to emergencies after normal work hours and works overtime as needed.
• Performs all other duties as assigned.

Required

• A high school diploma or equivalent.
• Two years of experience with utility location, construction, or a related field.
• A valid State of Illinois driver’s license.

Preferred

• IEPA Class D Public Water Supply Operator Certification.

• Previous mechanical maintenance experience/skills.
• Previous electrical experience/skills.
• Computer skills and keyboarding familiarity.
• Cross-Connection Control Device Inspector (CCCDI) Certification.

The City of Naperville, Illinois is a dynamic community of 153,000 residents, conveniently located 28 miles west of Chicago. Various publications have named Naperville as one of the best cities in the United States in which to live. The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area. It’s also a great place to work! Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a collaborative working environment, a forward-looking leadership team, and a competitive benefits package.

THE CITY OF NAPERVILLE IS AN E. O. E.

The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at [phone].