Water Utility Customer Support Specialist

WaterWisePro; Crestline (CA); Hybrid; USD 84,322,000 - 114,082,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

CalPERS and 457(b) retirement plans

Paid time off and public holidays

Job summary

WaterWisePro in Crestline, CA is seeking a dependable Customer Service Representative to join our public utilities team. You will be a primary contact for residential and commercial water customers, assisting with account setups, billing inquiries, service requests, and emergency water reports.

You will handle account management, billing and payments, dispatch for field technicians, resolve inquiries, and coordinate emergency responses to keep our community informed and supported with friendly,

Qualifications

• Experience in customer service, call center, or administrative support; utilities/public works preferred.
• Education: High School Diploma or equivalent.
• Proficiency with MS Office and ability to learn utility billing and database systems.
• Excellent verbal and written communication with focus on conflict resolution and patience.
• Familiarity with mountain communities and water conservation is a plus.

Responsibilities

• Process new water service applications, transfers, cancellations, and update customer account details in the billing system.
• Answer questions regarding water bills, consumption, and payment history; process payments and establish payment arrangements.
• Create and dispatch work orders for field technicians for reads, leak checks, connections, and high-water usage alerts.
• Address customer concerns about water quality, service interruptions, or billing discrepancies calmly and professionally.
• Route urgent calls about water main breaks or outages to emergency crews.

Skills

Customer service

Call center

Verbal communication

Written communication

Conflict resolution

Patience

Data entry

Education

High School Diploma or equivalent

Tools

MS Office

Utility billing software

Database systems

Job description

WaterWisePro in Crestline, CA is seeking a dependable Customer Service Representative to join our public utilities team. You will be a primary contact for residential and commercial water customers, assisting with account setups, billing inquiries, service requests, and emergency water reports.

You will handle account management, billing and payments, dispatch for field technicians, resolve inquiries, and coordinate emergency responses to keep our community informed and supported with friendly,