Customer Service Representative/ Crestline Village Water District

WaterWisePro; Crestline (CA); Hybrid; USD 84,322,000 - 114,082,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

CalPERS and 457(b) retirement plans

Paid time off and public holidays

Job summary

WaterWisePro in Crestline, CA is seeking a dependable Customer Service Representative to join our public utilities team. You will be a primary contact for residential and commercial water customers, assisting with account setups, billing inquiries, service requests, and emergency water reports.

You will handle account management, billing and payments, dispatch for field technicians, resolve inquiries, and coordinate emergency responses to keep our community informed and supported with friendly,

Qualifications

• Experience in customer service, call center, or administrative support; utilities/public works preferred.
• Education: High School Diploma or equivalent.
• Proficiency with MS Office and ability to learn utility billing and database systems.
• Excellent verbal and written communication with focus on conflict resolution and patience.
• Familiarity with mountain communities and water conservation is a plus.

Responsibilities

• Process new water service applications, transfers, cancellations, and update customer account details in the billing system.
• Answer questions regarding water bills, consumption, and payment history; process payments and establish payment arrangements.
• Create and dispatch work orders for field technicians for reads, leak checks, connections, and high-water usage alerts.
• Address customer concerns about water quality, service interruptions, or billing discrepancies calmly and professionally.
• Route urgent calls about water main breaks or outages to emergency crews.

Skills

Customer service

Call center

Verbal communication

Written communication

Conflict resolution

Patience

Data entry

Education

High School Diploma or equivalent

Tools

MS Office

Utility billing software

Database systems

Job description

September 15, 2026

Salary Range: $34.62 / Hourly ( starting salary )

We are seeking a dependable, community-minded Customer Service Representative to join our public utilities team. In this role, you will be a point of contact for our residential and commercial water utility customers. You will assist residents with account setups, billing inquiries, service requests, and emergency water service reports, ensuring our community receives reliable and friendly support.

Key Responsibilities

• Account Management: Process new water service applications, transfers, cancellations, and update customer account details in the utility billing system.
• Billing & Payments: Answer customer questions regarding water bills, consumption rates, and payment history; accurately process payments and establish payment arrangements.
• Technical Support Dispatch: Create and dispatch work orders for field technicians regarding water meter reads, leak checks, service connections, and high-water usage alerts.
• Inquiry Resolution: Address customer concerns regarding water quality, service interruptions, or billing discrepancies calmly and professionally.
• Emergency Response Coordination: Efficiently route urgent calls regarding water main breaks or localized outages to the emergency field crews.

Minimum Qualifications & Skills

• Experience: Experience in customer service, call center, or administrative support (experience in utilities, public works, or municipal services is highly preferred).
• Education: High School Diploma or equivalent.
• Technical Skills: Proficiency with standard office software (MS Office) and the ability to quickly learn utility billing and database systems.
• Communication: Excellent verbal and written communication skills with a strong focus on conflict resolution and patience.
• Local Knowledge: Familiarity with the mountain communities and water conservation practices is a plus.

• Comprehensive health, dental, and vision insurance
• CalPERS and 457(b) retirement plans
• Paid time off (PTO) and observed public holidays
• Tuition reimbursement for water utility certification courses