Water Solutions Support Specialist — Proactive Customer Care

culligan-careers; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement with company match

Vacation, paid time off

Company-paid training

Employee discounts for Culligan in‑hom

Job summary

Culligan Water is seeking a Customer Service Representative experienced in customer relations to work directly with customers on orders, resolve issues, and meet related needs. The role requires detail-orientation, organization, and strong interpersonal and communication skills.

You will manage accounts, schedule service and deliveries, and collaborate with operations to ensure customer satisfaction. The ideal candidate has 2+ years of service experience, is proficient with Microsoft Office, and

Qualifications

• High school diploma or GED.
• Minimum of two years of customer service experience.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent communication skills, both written and verbal.

Responsibilities

• Extensive problem-solving and order processing for customer accounts.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service/operations team.
• Contact customers to schedule additional services or maintenance plans.
• Refer unresolved customer grievances to designated departments.

Skills

Excellent communication skills

Time management

Project management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Culligan Water is seeking a Customer Service Representative experienced in customer relations to work directly with customers on orders, resolve issues, and meet related needs. The role requires detail-orientation, organization, and strong interpersonal and communication skills.

You will manage accounts, schedule service and deliveries, and collaborate with operations to ensure customer satisfaction. The ideal candidate has 2+ years of service experience, is proficient with Microsoft Office, and