Utility Billing & Customer Service Specialist

cityofconroe; Conroe (TX); On-site; USD 22,923 - 32,648; Full time

Benefits offered by this job

Employee assistance program

Free recreation center membership

Job summary

The City of Conroe is seeking an Account Representative responsible for billing and collecting a large volume of utility bills. This role involves mailing and receiving payments for water bills, data entry, and addressing customer complaints and inquiries.

A high school diploma or equivalent is required along with experience in cashier work. The position requires good communication skills and the ability to work effectively with customers and colleagues.

Qualifications

• Knowledge of city and street directions.
• Ability to communicate clearly via radio.
• Ability to assist customers with inquiries.

Responsibilities

• Responsible for billing and collecting utility bills.
• Involves mailing and receiving payments for water bills.
• Data entry of bills and addressing customer complaints.

Skills

Computer data entry

Customer service

Communication skills

Accounting skills

Education

High school diploma or equivalent

Job description

The City of Conroe is seeking an Account Representative responsible for billing and collecting a large volume of utility bills. This role involves mailing and receiving payments for water bills, data entry, and addressing customer complaints and inquiries.

A high school diploma or equivalent is required along with experience in cashier work. The position requires good communication skills and the ability to work effectively with customers and colleagues.