Water Utility Customer Service Specialist

City of Arlington; Virginia (MN); On-site; USD 28,000 - 34,000; Full time

Job summary

City of Arlington is seeking a customer service clerk to assist residents with education on programs, activate/close/transfer water utility accounts, and process daily financial transactions. This position also handles cash deposits and posts payments in the CIS system.

Responsibilities include researching inquiries, explaining billing schedules, and ensuring proper documentation for processes. A high school diploma and relevant experience are required.

Qualifications

• High school diploma or GED + 2 years in call center, cash handling, customer service, and general office work.
• Ability to balance cash drawers, process deposits, and perform daily reconciliations.
• Experience handling payments via multiple channels and posting to CIS system.

Responsibilities

• Assist customers with activating, closing or transferring water utility accounts.
• Manage department cashiering functions and daily reconciliations.
• Process payments from walk-ins, phone, night depository and mail.
• Research customer inquiries and provide accurate billing information.
• Explain services, schedules, and documentation needed to complete processes.

Skills

Customer service

Cash handling

Data entry

Multitask

Phone and in-person support

Billing inquiries

Office software

Education

High school diploma or GED

Tools

CIS billing system

AMI

Payment processing app

Online bill/pay site

Job description

City of Arlington is seeking a customer service clerk to assist residents with education on programs, activate/close/transfer water utility accounts, and process daily financial transactions. This position also handles cash deposits and posts payments in the CIS system.

Responsibilities include researching inquiries, explaining billing schedules, and ensuring proper documentation for processes. A high school diploma and relevant experience are required.