Water Utility Billing & Customer Service Specialist

Unified Government of Athens-Clarke County; Athens (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Unified Government of Athens-Clarke County is seeking a Customer Service Representative to handle water and sewer billing inquiries, process payments, and maintain customer accounts.

The role requires accuracy in cash handling, familiarity with billing procedures, and strong communication skills to assist customers and coordinate with related departments. This on-site position offers regular daytime hours and a structured work environment.

Qualifications

• High school diploma or equivalent with relevant customer service or cash handling experience.
• Familiarity with billing procedures and account adjustments is preferred.
• Ability to maintain confidentiality and handle sensitive financial information.

Responsibilities

• Provide information on water and sewer billing policies and charges.
• Process payments and apply them to accounts; balance daily receipts.
• Resolve billing problems and process credits or adjustments.
• Open, close, and transfer customer accounts; process final billings.
• Prepare bank deposits and coordinate with other departments on delinquent accounts.
• Answer inquiries via phone and in person; greet visitors and direct to appropriate staff.
• Maintain records and assist in scheduling service orders and meter readings.

Skills

Oral and written communications

Cash handling

Customer service

Problem solving

Interpersonal communication

Education

High school diploma or equivalent

Tools

Computerized billing systems

Office software

Job description

Unified Government of Athens-Clarke County is seeking a Customer Service Representative to handle water and sewer billing inquiries, process payments, and maintain customer accounts.

The role requires accuracy in cash handling, familiarity with billing procedures, and strong communication skills to assist customers and coordinate with related departments. This on-site position offers regular daytime hours and a structured work environment.