Water Treatment Service Leader — Field Ops & Growth

CRH California Water, Inc. in; Oxnard (CA); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

401k with company match

Full benefits package

Company cell phone

Laptop

iPad

PTO with accrual

Career advancement opportunities

Upskilling programs

Home Culligan equipment access

Job summary

Hall's Culligan is seeking a Service Manager to lead the service department, ensuring high efficiency, safety and team development. You will manage personnel, inventory, installation and repair processes, and warranty handling in a role tied to P&L performance.

The position emphasizes coaching, customer satisfaction and driving long-term relationships, with travel between dealership sites and customer locations.

Qualifications

• Minimum of 3 years of experience managing a team of technicians.
• Minimum of 3 years of experience using performance data tracking systems.
• Valid driver's license with clean driving record and the ability to operate a commercial vehicle.

Responsibilities

• Aim for a 100% installation completion rate every day.
• Provide hands-on training on diagnosing, troubleshooting, and repairing water treatment equipment.
• Oversee daily workflows and documentation, ensuring timely submission of payments and activity sheets by all Service Technicians.
• Monitor quality standards across service visits in residential and commercial environments.
• Coach technicians to recognize and act on sales opportunities and upsell where appropriate.

Skills

Leadership

Team management

Customer service

Sales coaching

P&L management

Training

Tools

Microsoft Office Suite

Performance data tracking systems

Job description

Hall's Culligan is seeking a Service Manager to lead the service department, ensuring high efficiency, safety and team development. You will manage personnel, inventory, installation and repair processes, and warranty handling in a role tied to P&L performance.

The position emphasizes coaching, customer satisfaction and driving long-term relationships, with travel between dealership sites and customer locations.