Water Treatment Service Manager — Lead Install & Support

Hall's Culligan Water; Oxnard (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

401k with company match

Company-provided devices

Paid time off

Full benefits package

Job summary

Hall's Culligan Water is seeking a Service Manager to lead the service department, drive high standards, and develop field teams across residential and commercial sites.

You will oversee installations, warranty handling, and customer experience initiatives, while coaching staff and managing P&L responsibilities. This role requires travel to sites and a commitment to safety and quality.

Qualifications

• Minimum of 3 years' experience managing a team of technicians.
• Minimum of 3 years' experience using performance data tracking systems.
• Minimum of 3 years' experience in coaching, supporting, and riding along with direct reports.

Responsibilities

• Aim for a 100% installation completion rate every day.
• Provide guidance and hands‑on training on diagnosing, troubleshooting, and repairing water treatment equipment.
• Oversee daily workflows and documentation, ensuring timely submission of payments and activity sheets by all Service Technicians.
• Monitor quality standards across service visits, ensuring consistency and thoroughness in residential and commercial environments.
• Educate team members on success metrics, and align team priorities.
• Ensure service personnel resolve service issues promptly and effectively for both residential and commercial customers.
• Collaborate with sales reps to ensure service/installation calls are handled professionally and strategically.

Skills

Leadership

Coaching

Problem solving

Communication

Tools

Hand tools

Power tools

Electronics

Microsoft Office

Job description

Hall's Culligan Water is seeking a Service Manager to lead the service department, drive high standards, and develop field teams across residential and commercial sites.

You will oversee installations, warranty handling, and customer experience initiatives, while coaching staff and managing P&L responsibilities. This role requires travel to sites and a commitment to safety and quality.