Technical Support Engineer

Xylem; Northern (KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision plans

401(k) with company contribution

paid time off

paid parental leave

tuition reimbursement

Job summary

Xylem is seeking a Technical Support Engineer to provide technical support via phone and email to customers, sales, and service teams. You will leverage knowledge of Xylem Water Technologies to answer questions, qualify leads, and assist with warranty and troubleshooting efforts.

Responsibilities include maintaining knowledge of products, supporting cross-functional teams, and preparing documentation and service bulletins.

Qualifications

• Bachelor's degree in Engineering or related field and 2+ years' experience.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis and simulation software.
• Knowledge of chemical process engineering and safety regulations.
• Excellent communication and teamwork abilities via phone and e-mail.
• Excellent organizational skills and ability to handle multiple projects.

Responsibilities

• Answer customer phone calls and e-mail requests by providing in-depth technical information on Xylem technologies products and applications.
• Qualify and enter thrive leads and assign to sales teams.
• Maintain up to date knowledge of Xylem Technologies products and applications, market trend and competitive products.
• Support customer warranty claims and report problems and information to appropriate personnel.
• Support customers with troubleshooting, water system problem solving.
• Identify spare parts, consumables and spare part numbers.
• Setting up spare part for ordering.
• Develop cross reference lists and product support and troubleshooting documentation.
• Draft Service bulletins Review of customer operating data and remote monitoring data as needed to assist with customer support.
• Review link to site data as needed to support customers.
• Collaborate with cross functional teams.
• Train and educate team members on new processes or products.

Skills

MS Word

Outlook

Excel

Analytical skills

Problem-solving

Communication

Teamwork

Education

Bachelor's degree in Engineering or related field

Tools

SAP

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

The Technical Support Engineer will provide phone, and e‑mail technical support to Xylem Water Technologies customers, sales, and service and internal personnel. Using knowledge of Xylem Water Technology products, applications, and general scientific principles, provide timely answers to technical questions and assess customer needs. Provide communication link between customer and appropriate sales and service personnel. Additional responsibilities include processing sales leads and handling customer complaints.

Responsibilities

• Answer customer phone calls and e‑mail requests by providing in-depth technical information on Xylem technologies products and applications.
• Qualify and enter thrive leads and assign to sales teams.
• Maintain up to date knowledge of Xylem Technologies products and applications, market trend and competitive products.
• Support customer warranty claims and report problems and information to appropriate personnel.
• Support customers with troubleshooting, water system problem solving.
• Identify spare parts, consumables and spare part numbers.
• Setting up spare part for ordering.
• Develop cross reference lists and product support and troubleshooting documentation.
• Draft Service bulletins Review of customer operating data and remote monitoring data as needed to assist with customer support.
• Review link to site data as needed to support customers.
• Collaborate with cross functional teams.
• Train and educate team members on new processes or products.

High Impact Behaviors

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self‑improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications

• Strong computer skills with knowledge of MS word, outlook, excel, and SAP knowledge.
• A bachelor’s degree in Engineering or a related field with at least 2 years’ experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Strong analytical and problem‑solving skills.
• Proficiency in data analysis and simulation software.
• Knowledge of chemical process engineering and safety regulations.
• Excellent communication and teamwork abilities both telephone and e‑mail responses.
• Excellent organizational skills and ability to handle multiple projects simultaneously.

The estimated salary range for this position is $65k to $85k. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.

Benefits

• Medical
• Dental
• Vision plans
• 401(k) with company contribution
• paid time off
• paid parental leave
• tuition reimbursement

Xylem does not provide visa sponsorship for this position #LI-NP1.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re‑use.

Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.

We prioritize our employees’ well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Proud to be an Equal Employment Opportunity (including disability and veterans) and Aff…

Xylem fosters an inclusive environment free from discrimination or harassment.

We reserve the right to modify this job description and assign additional duties as needed.

Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

#XylemCareers #GlobalImpact #WaterInnovation

Learn more by clicking here – Working at Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/)

Inclusion and Belonging at Xylem Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges. Learn more about our commitment to Inclusion and Belonging. (https://www.xylem.com/en-us/careers/inclusion-and-belonging/)

Want to know what kind of Impact you can make? Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive.