Technical Customer Support Specialist

Ebro Electronic GmbH; Lubbock (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Xylem is seeking a Technical Customer Service Representative in Lubbock, Texas, to resolve technical issues for customers and document solutions. You will respond via phone, email, or chat, diagnose problems, and provide clear, actionable guidance to users.

Ideal candidates hold a bachelor's degree in a related field with experience in Lean Six Sigma and proficiency in Minitab. You will work with cross-functional teams to ensure timely resolutions and continuous service enhancements.

Qualifications

• Bachelor's degree or equivalent with exposure to process improvement.
• Lean Six Sigma concepts and methods.
• Proficiency with statistical analysis software such as Minitab.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Diagnose and resolve technical issues related to products or services.
• Update customer records and communicate troubleshooting steps clearly.
• Collaborate with cross-functional teams to resolve issues and improve processes.
• Identify trends from feedback and suggest improvements to support workflows.

Skills

Customer service

Analytical thinking

Communication

Teamwork

Continuous learning

Education

Bachelor's degree in Business/Engineering

Lean Six Sigma knowledge

Tools

Minitab

Job description

Xylem is seeking a Technical Customer Service Representative in Lubbock, Texas, to resolve technical issues for customers and document solutions. You will respond via phone, email, or chat, diagnose problems, and provide clear, actionable guidance to users.

Ideal candidates hold a bachelor's degree in a related field with experience in Lean Six Sigma and proficiency in Minitab. You will work with cross-functional teams to ensure timely resolutions and continuous service enhancements.