Technical Support & Process Improvement Analyst

YSI Incorporated; Lubbock (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Xylem is seeking a Technical Customer Service Representative to join our team in Lubbock, TX. The role focuses on resolving a broad range of customer issues, analyzing feedback for trends, and improving the customer support process.

You will handle inquiries via phone, email, or chat and provide clear, step-by-step technical guidance. Responsibilities include diagnosing issues, documenting findings, collaborating with other teams to address root causes, and ensuring accurate customer records are

Qualifications

• Bachelor's degree with at least 2 years of related experience or equivalent work experience.
• Strong understanding of Lean Six Sigma methodologies.
• Proficiency with Minitab or similar statistical analysis software.
• Excellent problem-solving, analytical, and communication skills.
• Ability to collaborate effectively in a team and with cross-functional groups.

Responsibilities

• Respond to customer inquiries via phone, email, or chat and diagnose technical issues.
• Provide step-by-step instructions to resolve product or service issues.
• Escalate complex problems to higher-level support when needed.
• Update and maintain customer records in the database.
• Collaborate with cross-functional teams to identify root causes and test solutions.
• Document troubleshooting steps and communicate resolutions clearly to customers.

Skills

Lean Six Sigma

Process improvement

Analytical skills

Verbal and written communication

Education

Bachelor's degree in Business, Engineering, or related field

Tools

Minitab

Job description

Xylem is seeking a Technical Customer Service Representative to join our team in Lubbock, TX. The role focuses on resolving a broad range of customer issues, analyzing feedback for trends, and improving the customer support process.

You will handle inquiries via phone, email, or chat and provide clear, step-by-step technical guidance. Responsibilities include diagnosing issues, documenting findings, collaborating with other teams to address root causes, and ensuring accurate customer records are