Customer Service Representative - Water System

Fayette Chamber; Fayetteville (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Fayette Chamber is seeking a Customer Service Representative for the Water System in Fayetteville, GA. This full-time role includes benefits and responsibilities such as answering calls, processing payments, and coordinating with field staff on service requests.

Major duties include taking orders for new services, mailing agreements, posting meter readings, and maintaining meter records. Strong high school education and customer service experience are preferred.

Qualifications

• High school diploma or equivalent.
• Experience in customer service is preferred.

Responsibilities

• Answers incoming telephone calls, email, and faxes regarding customer inquiries and complaints.
• Operates and balances cash drawer.
• Assists customers with questions and payment options.
• Takes orders for new service and terminations; organizes new service agreements and mails to customers.
• Assists field technicians in locating addresses and transponder numbers for water meters.
• Documents work orders for customers who need assistance.
• Adjusts customer bills as appropriate.
• Mails and receives name and address change forms.
• Attends safety meetings and other mandated classes.
• Posts daily meter readings and compiles final bill process for terminated customer accounts.
• Maintains records of new meter purchases, installation sheets and new meter accounts.
• Issues unmetered water permits, maintain records of unmetered water usage & outstanding permits.
• Coordinates work with field staff regarding service request, disconnection of service, customer complaints, hydrant flushing and meter installations.
• Maintains annual list of top ten water and sewer users.
• Receives general Water System office deliveries and distributes items to various groups within the Water System.
• Performs other related duties as assigned.

Job description

Customer Service Representative - Water System

This is a full-time position with benefits. This position is responsible for participating in customer service operations.

Major duties include but are not limited to:

• 1. Answers incoming telephone calls, email, and faxes regarding customer inquiries and complaints.
• 2. Operates and balances cash drawer.
• 3. Assists customers with questions and payment options.
• 4. Takes orders for new service and terminations; organizes new service agreements and mails to customers.
• 5. Assists field technicians in locating addresses and transponder numbers for water meters.
• 6. Documents work orders for customers who need assistance.
• 7. Adjusts customer bills as appropriate.
• 8. Mails and receives name and address change forms.
• 9. Attends safety meetings and other mandated classes.
• 10. Posts daily meter readings and compiles final bill process for terminated customer accounts.
• 11. Maintains records of new meter purchases, installation sheets and new meter accounts.
• 12. Issues unmetered water permits, maintain records of unmetered water usage & outstanding permits.
• 13. Coordinates work with field staff regarding service request, disconnection of service, customer complaints, hydrant flushing and meter installations.
• 14. Maintains annual list of top ten water and sewer users.
• 15. Receives general Water System office deliveries and distributes items to various groups within the Water System.
• 16. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain a valid driver's licenses issued by the State of Georgia for the type of vehicle or equipment operated.

Additional Postings available from Fayette County Board of Commissioners