Customer Service Representative - Water System

Fayette Chamber of Commerce; Fayetteville (GA); On-site; USD 37,000 - 46,000; Full time

Job summary

Fayette County Water System is seeking a full-time Customer Service Clerk in Fayette County, GA. The role supports customer inquiries, billing adjustments, meter readings, and service changes.

The position requires high school completion, basic math, and a Georgia driver’s license. The job includes daily responsibilities such as answering calls, processing payments, and coordinating with field staff.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Valid driver's license issued by the State of Georgia.

Responsibilities

• Answer incoming telephone calls, email, and faxes regarding customer inquiries and complaints.
• Operate and balance cash drawer.
• Assist customers with questions and payment options.
• Take orders for new service and terminations; organize new service agreements and mails to customers.
• Assist field technicians in locating addresses and transponder numbers for water meters.
• Documents work orders for customers who need assistance.
• Adjust customer bills as appropriate.
• Mails and receives name and address change forms.
• Attends safety meetings and other mandated classes.
• Posts daily meter readings and compiles final bill process for terminated customer accounts.
• Maintains records of new meter purchases, installation sheets and new meter accounts.
• Issues unmetered water permits, maintain records of unmetered water usage & outstanding permits.
• Coordinates work with field staff regarding service request, disconnection of service, customer complaints, hydrant flushing and meter installations.
• Maintains annual list of top ten water and sewer users.
• Receives general Water System office deliveries and distributes items to various groups within the Water System.
• Performs other related duties as assigned.

Skills

Customer service

Cash handling

Telephone support

Math proficiency

Education

High school diploma or equivalent

Job description

This is a full-time position with benefits. This position is responsible for participating in customer service operations.

1. Answers incoming telephone calls, email, and faxes regarding customer inquiries and complaints.


2. Operates and balances cash drawer.


3. Assists customers with questions and payment options.


4. Takes orders for new service and terminations; organizes new service agreements and mails to customers.


5. Assists field technicians in locating addresses and transponder numbers for water meters.


6. Documents work orders for customers who need assistance.


7. Adjusts customer bills as appropriate.


8. Mails and receives name and address change forms.


9. Attends safety meetings and other mandated classes.


10. Posts daily meter readings and compiles final bill process for terminated customer accounts.


11. Maintains records of new meter purchases, installation sheets and new meter accounts.


12. Issues unmetered water permits, maintain records of unmetered water usage & outstanding permits.


13. Coordinates work with field staff regarding service request, disconnection of service, customer complaints, hydrant flushing and meter installations.


14. Maintains annual list of top ten water and sewer users.


15. Receives general Water System office deliveries and distributes items to various groups within the Water System.


16. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.


• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.


• Possession of or ability to readily obtain a valid driver's licenses issued by the State of Georgia for the type of vehicle or equipment operated.

Starting Salary - $41,367.86

Fayette County, GA