Water Solutions Customer Success Manager

Watts Water; Fort Worth (TX); On-site; USD 95,000 - 135,000; Full time

Job summary

Watts Water in Fort Worth, TX, is seeking a highly motivated Manager of Customer Service to oversee the Water Quality/Conditioning and Filtration business. You will lead a team of Customer Service Representatives, drive service excellence, resolve complex inquiries, and strengthen client relationships across the full order lifecycle.

This role reports to the Director of Aftermarket Services and is onsite. You will partner with sales, technical, supply chain, and operations to optimize processes,

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years in customer service with leadership experience.
• Strong communication and stakeholder influence.
• Knowledge of applicable laws, codes, policies and safety practices.
• Must pass background checks and pre-employment testing.

Responsibilities

• Manage, lead and develop the Customer Service team by supervising, coaching, mentoring, and directing representatives to deliver high-quality support and meet service goals.
• Oversee daily customer service operations across order management and technical support while aligning with priorities.
• Strengthen client relationships and collaborate with sales, technical, supply chain and operations to meet B2B expectations.
• Drive process improvement and operational excellence by streamlining workflows and systems.
• Monitor KPIs and use analytics to improve customer satisfaction and departmental results.
• Travel up to 20% for training, team meetings, and customer site visits.

Skills

Leadership

Team management

Customer service

Cross-functional collaboration

KPI reporting

CRM systems

MS Office

Communication

Education

Bachelor's degree in Business Administration, Customer Service, or related field

Tools

CRM systems

Microsoft Office

Job description

Watts Water in Fort Worth, TX, is seeking a highly motivated Manager of Customer Service to oversee the Water Quality/Conditioning and Filtration business. You will lead a team of Customer Service Representatives, drive service excellence, resolve complex inquiries, and strengthen client relationships across the full order lifecycle.

This role reports to the Director of Aftermarket Services and is onsite. You will partner with sales, technical, supply chain, and operations to optimize processes,