27-013 Account Clerk II - Water & Sewer Billing, Full-Time

City of Dover, New Hampshire; Dover (NH); On-site; USD 28,000 - 40,000; Full time

Job summary

The City of Dover, New Hampshire is seeking a Finance Clerk to perform routine clerical work in billing and maintenance of accounts. This full-time, 40-hour per week, non-exempt position supports the Finance Director and ensures accuracy in backflow records and testing scheduling.

Responsibilities include preparing daily bills, maintaining confidentiality of customer records, issuing backflow permits, handling public inquiries at the counter, and generating reports for the State of New

Qualifications

• High school diploma or equivalent with at least one year of administrative experience.
• Valid motor vehicle operator license.
• Ability to perform arithmetic computations and handle confidential records.

Responsibilities

• Accurately perform detailed work with numerical data and calculations.
• Prepare daily billing and maintain accounts with accuracy.
• Maintain backflow spreadsheets and issue permits; ensure NH state compliance.
• Handle public inquiries at the customer service counter and answer phones.
• Operate standard office equipment and assist with financial documentation.

Skills

Arithmetic computations

Typing / data entry

Communication

Customer service

Office procedures

Education

High school diploma, or equivalent

Tools

Microsoft Excel

Outlook

Word

PDF

Job description

The Finance Director is seeking an individual to perform routine clerical work in the areas of billing and maintenance of accounts. Maintains records and accounts in accordance with established office procedures. Maintains the backflow spreadsheet of all devices within the city to ensure timely testing. Assigns and issues all backflow permits. This process ensures that the city is in compliance related to the backflow process with the State of New Hampshire.

This is a full-time, 40 per week, non-exempt position with excellent benefit offerings! $20.29 to $29.32 per hour. Position is open until filled.

DUTIES AND RESPONSIBILITIES

(Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):

• Accurately perform detailed work with numerical data and to make arithmetic computations rapidly and accurately
• Attend to many items simultaneously, and/or in sequence, monitors and addresses UB Inbox emails
• Prepare daily miscellaneous billing, verify the calculation of bills and supply customers with final bills for real estate closing as well as turn-ons, turn offs, investment fees, parts & labor
• Maintain an appropriate level of confidentiality regarding customers account records and the organization
• Interpret and apply rules, regulations and policies, as authorized
• Collect, process and accurately record all account change forms, make any necessary account changes, issue backflow permits; and keep appropriate records
• Types forms, statements, letters, and other material from copy, rough drafts, dictating machine, or general instructions
• Scan and process archival documents in preparation for the City website/Treeno
• Open and sort mail, address all returned documents and invoices and re-mail as necessary
• Prepares customer abatements, logs data, scans and saves documents, forwards to Community Services for review by the Abatement Review Team
• Makes all ownership changes in Govern, as well as updates any mailing address changes in the backflow spreadsheet
• Collect, process, and accurately record all investment fees for new construction or additions/change in use
• Issues backflow permits, logs date and keeps appropriate records
• Maintains all backflow testing data, schedules all city backflow tests and sends out notification letters to all customers with a timeline when testing is required
• Prepares yearly report of all backflow testing data for the State of New Hampshire
• Operate standard office equipment, including computer terminal, typewriter, copy machine, telephone and calculator. Creates requisitions for office supplies/materials in financial system for approval by supervisor
• Applies thorough knowledge of department procedures by providing information to the public on department's programs and functions when working the customer service counter or answering the telephone. May perform initial screening of visitors, determining appropriate data to be obtained and/or referring to proper department personnel
• Schedules utility turn-ons, disconnections, new installs, stopped meter appointments, final readings, backflow tests. Creates any required service calls and work orders related to water distribution, curb boxes or other public works service requests
• Prepare and mail monthly leak letters and assist customers with possible resolutions to any leak issues
• Establish and monitor payment agreements; perform customer follow-up and account research
• Coordinates activities with other employees, departments or agencies
• Establishes and maintains effective working relationships with employees, other departments and agencies, and the general public
• Maintains familiarity with and executes safe work procedures associated with assigned work
• Creates required service calls related to water distribution, curb boxes or other water/public works service requests
• Performs other related duties as required

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

Knowledge of office procedures and practices; operational knowledge of computer hardware and software; ability to keep records and prepare reports; ability to apply judgment to provisions of regulations and programs; ability to make relatively complex arithmetic computations and tabulations; ability to type accurately with reasonable speed; spelling and arithmetic; ability to work effectively with the public and other employees, ability to understand and follow moderately-complex oral and written instructions; and ability to make minor decisions in accordance with departmental policy. Demonstrated ability to communicate effectively, orally and in writing. Microsoft Excel, Outlook, Word, and PDF knowledge and experience.

EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS:

High school diploma, or equivalent, plus one year of experience in processing and maintaining administrative or financial records; OR any equivalent combination of education and experience which demonstrates possession of the required knowledge, skills and abilities. Valid motor vehicle operator license.