Water & Sewer Administrative Clerk

cityofsomerville; Somerville (MA); On-site; USD 49,396 - 66,695; Full time

Benefits offered by this job

4 weeks annual vacation (non-union)

Medical insurance through GIC

Dental coverage

Vision care

Flexible spending accounts

Deferred compensation

Employee Assistance Program

Pension and retirement benefits

Job summary

The City of Somerville seeks a detail-oriented clerical assistant to support the Water and Sewer Department under the Director of Finance and Administration. You will handle deposits, billing, mail routing, and routine communications with the public.

Responsibilities include processing customer inquiries, coordinating with foremen for urgent dispatch, and ensuring regulatory compliance while providing professional service in a fast-paced municipal office.

Qualifications

• Knowledge of office procedures and practices.
• Ability to work in a fast-paced office environment.
• Ability to comply with applicable regulations and policies.
• Ability to utilize a variety of software systems including but not limited to Microsoft Office; MUNIS experience preferred.
• Ability to communicate effectively in written and oral form.
• Ability to operate telephone and standard office equipment.
• Ability to maintain a positive attitude, problem solve, and utilize common sense.

Responsibilities

• Performs a variety of clerical duties according to standard office procedures.
• Completes deposit and billing activities.
• Responsible for intaking customer issues and responding appropriately, including referring matters to the crew supervisor.
• In urgent situations, contacts foremen or working foremen to ensure timely dispatch.
• Uses departmental software.
• Maintains confidentiality and discretion in performance of duties.
• Routes and time stamps mail and interdepartmental mail to the appropriate department staff.
• Ensures compliance with all applicable regulations and policies.
• Establishes and maintains effective working relationships with superiors, co-workers, and the general public.
• Supports Department of Public Works administrative staff as directed.
• Trains other clerical staff in the water/sewer department as necessary.

Skills

Office procedures

Fast-paced environment

Regulations compliance

Microsoft Office

MUNIS experience

Written and oral communication

Telephone operation

Customer service

Education

High school diploma or equivalent

Job description

The City of Somerville seeks a detail-oriented clerical assistant to support the Water and Sewer Department under the Director of Finance and Administration. You will handle deposits, billing, mail routing, and routine communications with the public.

Responsibilities include processing customer inquiries, coordinating with foremen for urgent dispatch, and ensuring regulatory compliance while providing professional service in a fast-paced municipal office.