Water Services Customer Experience Specialist

CRH California Water, Inc. in; Morro Bay (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid time off (PTO)

401k with company match

Career advancement opportunities

Equipment in home usage

Job summary

Hall's Culligan in Morro Bay, CA is seeking a Customer Service Representative (Administrative) to ensure a positive customer experience. You will respond to inquiries by phone, text, and email, troubleshoot issues, and maintain high customer satisfaction using strong product knowledge.

The role is full-time, Monday–Friday, with a pay rate of $20-$24 per hour, PTO, and a comprehensive benefits package including a 401k with company match after introductory period.

Qualifications

• 2+ years' experience in a customer service role.
• 2+ years' experience in a call center environment.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.
• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.
• Accurately document customer interactions and transactions in customer service software.

Skills

Customer service

Call center experience

Excellent communication

Multitasking

Typing 40 wpm

Problem-solving

Education

High School/GED or better

Tools

Customer service software

Job description

Hall's Culligan in Morro Bay, CA is seeking a Customer Service Representative (Administrative) to ensure a positive customer experience. You will respond to inquiries by phone, text, and email, troubleshoot issues, and maintain high customer satisfaction using strong product knowledge.

The role is full-time, Monday–Friday, with a pay rate of $20-$24 per hour, PTO, and a comprehensive benefits package including a 401k with company match after introductory period.