Customer Service Pro — PTO, 401k + Career Growth

Wichita Water Conditioning, Inc. in; Omaha (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Career advancement

Upskilling opportunities

Home Culligan equipment provided

Job summary

Hall's Culligan is seeking a Customer Service Representative (Administrative) to ensure a positive customer experience across phone, text, and email channels. The role emphasizes quick problem resolution, strong product knowledge, and excellent communication in a fast-paced office environment.

The CSR will manage inquiries, document interactions, and collaborate with departments to provide effective solutions. A high school diploma is required, with bilingual English/Spanish a plus.

Qualifications

• Must be able to wear a telephone headset for extended periods (up to 8 hours).
• Experience in a high-volume, fast-paced customer service role.
• Excellent verbal and written communication skills.
• Strong organization and multitasking abilities.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email to deliver an outstanding experience.
• Address customer concerns, troubleshoot problems, and provide accurate information.
• Handle routine inquiries and complex issues with professionalism.

Skills

Phone support

Written communication

Multitasking

Attention to detail

Bilingual (EN/ES)

Education

High School Diploma or GED

Tools

CRM software

Touch typing (40 wpm)

Job description

Hall's Culligan is seeking a Customer Service Representative (Administrative) to ensure a positive customer experience across phone, text, and email channels. The role emphasizes quick problem resolution, strong product knowledge, and excellent communication in a fast-paced office environment.

The CSR will manage inquiries, document interactions, and collaborate with departments to provide effective solutions. A high school diploma is required, with bilingual English/Spanish a plus.