Water Services Billing & Customer Support Clerk

Madison County Commission; Huntsville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Madison County Commission in Huntsville, Alabama is seeking a skilled customer service clerk to perform clerical tasks using established procedures. The role involves interacting with water customers, handling payments, and responding to service requests. Training is provided, with opportunities to work independently on routine tasks as you gain familiarity.

The position requires good communication, ability to follow instructions, and accurate record-keeping. Work hours typically 7:00 a.m.

Qualifications

• High school diploma or equivalent and willingness to learn on the job.
• Strong communication and ability to follow written and oral instructions.
• Ability to maintain simple clerical records and perform data entry accurately.

Responsibilities

• Interact with water customers to handle payments, service requests, and complaints.
• Accept payments and enter them into billing software.
• Analyze meter usage using billing history and discuss unusual activity with customers.
• Maintain and file records and respond to general inquiries by phone.
• Support coworkers with routine clerical tasks as directed by supervisor.

Skills

Customer service

Data entry

Phone handling

Attention to detail

Education

High school diploma

Tools

Billing software

Word processing

Calculator

Job description

Madison County Commission in Huntsville, Alabama is seeking a skilled customer service clerk to perform clerical tasks using established procedures. The role involves interacting with water customers, handling payments, and responding to service requests. Training is provided, with opportunities to work independently on routine tasks as you gain familiarity.

The position requires good communication, ability to follow instructions, and accurate record-keeping. Work hours typically 7:00 a.m.