Water Services Clerk – Billing & Customer Support

Madison County HR; Huntsville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Madison County HR in Huntsville, AL is seeking a skilled customer service clerk responsible for following established procedures, handling payments, service requests, and leak reports. Work requires basic clerical tasks learned on the job and interaction with the public.

You will enter payments into billing software, review meter usage, discuss unusual activity with customers, maintain records, answer phones, and support coworkers under supervision. Some independence grows with experience.

Qualifications

• High school graduation or equivalent.
• Experience with billing software and basic office tools.
• Ability to follow written and oral instructions.
• Ability to maintain simple clerical records.

Responsibilities

• Interacts with Water Customers in a positive manner dealing with payments, requests for service, leak reports, complaints and other issues.
• Receives payments and makes entries into billing software.
• Using billing history, meter readings history and current meter readings, analyze meter usage for unusual activity. Contact customers to discuss unusual activity.
• Maintains various types of records and files.
• Answers phone and provides general information, discusses account information with Customers, and records leak or customer complaint information.
• Assists general public and co-workers performing routine tasks as directed by supervisor.
• Employee will perform related work as required.

Skills

Word processing

Data entry

Clerical skills

Follow instructions

Communication

Learning ability

Education

High school diploma or equivalent

Tools

Billing software

Office equipment

Job description

Madison County HR in Huntsville, AL is seeking a skilled customer service clerk responsible for following established procedures, handling payments, service requests, and leak reports. Work requires basic clerical tasks learned on the job and interaction with the public.

You will enter payments into billing software, review meter usage, discuss unusual activity with customers, maintain records, answer phones, and support coworkers under supervision. Some independence grows with experience.