Water Services Clerk I

Madison County HR; Huntsville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Madison County HR in Huntsville, AL is seeking a skilled customer service clerk responsible for following established procedures, handling payments, service requests, and leak reports. Work requires basic clerical tasks learned on the job and interaction with the public.

You will enter payments into billing software, review meter usage, discuss unusual activity with customers, maintain records, answer phones, and support coworkers under supervision. Some independence grows with experience.

Qualifications

• High school graduation or equivalent.
• Experience with billing software and basic office tools.
• Ability to follow written and oral instructions.
• Ability to maintain simple clerical records.

Responsibilities

• Interacts with Water Customers in a positive manner dealing with payments, requests for service, leak reports, complaints and other issues.
• Receives payments and makes entries into billing software.
• Using billing history, meter readings history and current meter readings, analyze meter usage for unusual activity. Contact customers to discuss unusual activity.
• Maintains various types of records and files.
• Answers phone and provides general information, discusses account information with Customers, and records leak or customer complaint information.
• Assists general public and co-workers performing routine tasks as directed by supervisor.
• Employee will perform related work as required.

Skills

Word processing

Data entry

Clerical skills

Follow instructions

Communication

Learning ability

Education

High school diploma or equivalent

Tools

Billing software

Office equipment

Job description

This is skilled customer service work which follows well-established procedures. Employees in this class are responsible for the performance of clerical tasks which can be readily learned by training on the job, requiring reasonable judgment in their execution. Detailed instructions are given at the beginning of the work and on subsequent new assignments. However, as employees become familiar with the particular procedures, they may work with independence of action on the more routine aspects of the work. Advice is given to employees on unusual problems and on new assignments by their supervisor.

(All duties listed may not be included in any one position nor does the list include all tasks found in a position of this class.)

• Interacts with Water Customers in a positive manner dealing with payments, requests for service, leak reports, complaints and other issues.
• Receives payments and makes entries into billing software.
• Using billing history, meter readings history and current meter readings, analyze meter usage for unusual activity. Contact customers to discuss unusual activity.
• Maintains various types of records and files.
• Answers phone and provides general information, discusses account information with Customers, and records leak or customer complaint information.
• Assists general public and co-workers performing routine tasks as directed by supervisor.
• Employee will perform related work as required.

Education and Experience

• Any combination of education and experience equivalent to graduation from a standard high school.

Knowledge, Skill, and Ability

• Skill in the operation of common office appliances, including computer word processing and data entry.
• Ability to understand and follow oral and written instructions as required.
• Ability to accurately maintain simple clerical records.
• Ability to write legibly as required.
• Ability to maintain effective working relationships with other employees and the general public.
• Ability to learn assigned clerical tasks readily.

Physical Requirements

• Must be able to communicate effectively.
• Needs to be able to operate office productivity machinery, such as a calculator, copy machine, and computer printer.
• The person in this position needs to move about inside the office to access file cabinet, office machinery, etc.
• Must be able to observe their surroundings.
• The person in this position frequently communicates in person and on the telephone.

Work Schedule

• 7:00 a.m. - 3:30 p.m. or 7:30 p.m. - 4:00 p.m.
• Monday - Friday

Madison County is an Equal Employment Opportunity Employer that encourages applicants from diverse backgrounds to apply.

Madison County is a drug-free workplace and conducts drug and alcohol testing