Water Service Associate | Customer Care & Community Impact

City of Fairfield; Fairfield (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Fairfield is hiring a Water Service Representative I to serve as a key link between the City and residents, handling water accounts, processing inquiries, and ensuring accurate billing and service delivery.

Applicants with strong customer service skills and at least a year of related experience will find opportunities for growth in public service. The department emphasizes reliability, teamwork, and citywide service excellence.

Qualifications

• Education equivalent to completion of twelfth grade is required.
• One year of recent related work experience involving customer service is required.

Responsibilities

• Manage water accounts and billing.
• Address customer inquiries and requests.
• Ensure reliable service delivery to residents.

Job description

The City of Fairfield is hiring a Water Service Representative I to serve as a key link between the City and residents, handling water accounts, processing inquiries, and ensuring accurate billing and service delivery.

Applicants with strong customer service skills and at least a year of related experience will find opportunities for growth in public service. The department emphasizes reliability, teamwork, and citywide service excellence.