Water Service Representative I

City of Fairfield; Fairfield (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Fairfield is hiring a Water Service Representative I to serve as a key link between the City and residents, handling water accounts, processing inquiries, and ensuring accurate billing and service delivery.

Applicants with strong customer service skills and at least a year of related experience will find opportunities for growth in public service. The department emphasizes reliability, teamwork, and citywide service excellence.

Qualifications

• Education equivalent to completion of twelfth grade is required.
• One year of recent related work experience involving customer service is required.

Responsibilities

• Manage water accounts and billing.
• Address customer inquiries and requests.
• Ensure reliable service delivery to residents.

Job description

Description

Are you ready to build a rewarding career while making a direct, positive impact on your community? The City of Fairfield is looking for a dedicated, customer-focused individual to join our team as a Water Service Representative I. In this dynamic role, you will serve as a vital link between the City and its residents, helping to manage water accounts, address customer inquiries, and ensure reliable service delivery throughout our growing municipality. Whether you are launching your career in public service or bringing valuable administrative and customer support experience, Fairfield offers a supportive environment, excellent benefits, and opportunities for professional growth. Come work where your dedication matters every single day!

This recruitment will remain open until 5:00 p.m. on October 19, 2026, or until the first 150 qualified applicants are received, whichever occurs first.

Working Conditions

This classification works both inside and outside with exposure to weather, odors, dust and pollen.

Physical Demands

Incumbents drive and/or walk routes for extended periods of time in all types of weather conditions; work also includes standing and walking on sidewalks and on uneven and slippery surfaces; sit at a desk or while driving a vehicle; bend, twist, turn and reach; lift and carry, and push/pull up to fifty (50) pounds; ability to see well enough to read meters, maps, devices, documents, computer screen, and the road while driving; ability to hear well enough to receive information over the telephone and in person; ability to speak well enough to be understood by others; hand and finger dexterity sufficient to operate tools, hand held equipment, and computer keyboard.

Minimum Qualifications

• Education equivalent to completion of twelfth grade is required.
• One year of recent related work experience, such as water service, billing, or record keeping, which involves customer service, is required.

License And/Or Certificate

Possession of a valid Class C California Driver's License and a satisfactory driving record are required as a condition of initial and continued employment.

The City of Fairfield is an equal opportunity employer and is committed to creating a work environment in which all individuals are treated with respect and professionalism.