Water Mitigation Dispatch Coordinator

HighGround; Tampa (FL); On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Medical plans (4 options)

$0-cost plan for employees

FSA

HSA

Vision & Dental options

Disability

Life insurance

401(k) with company matching

Paid time off & company holidays

Job summary

HighGround in Tampa, FL is seeking an Emergency Response Center Coordinator to support inbound calls for water mitigation and emergency services. This in-person role serves Tampa, FL and Lenexa, KS, coordinating information between customers, technicians, and internal teams to ensure timely, accurate service.

The ideal candidate remains calm under pressure, is highly organized, and delivers superior customer support by following established workflows and scripts.

Qualifications

• 1+ years of call center, dispatch, customer service, or coordination experience.
• Strong verbal and written English communication skills.
• Ability to remain calm and professional in high-pressure situations.
• Strong attention to detail and ability to follow structured processes.
• Excellent multitasking and organizational skills.
• Reliable, punctual, and dependable work ethic.
• Comfortable using CRM systems and tools such as Microsoft Outlook, Teams, and RingCentral.

Responsibilities

• Handle inbound calls from customers needing water mitigation and emergency services.
• Gather and document critical job information accurately and efficiently.
• Route calls and job details to the appropriate service teams.
• Follow established scripts, workflows, and brand-specific procedures.
• Maintain accurate records in CRM and communication systems.
• Coordinate communication between customers, technicians, and internal teams.
• Monitor active jobs and assist with updates as needed.
• Escalate urgent or unresolved issues to leadership when appropriate.
• Support departmental goals related to response times, service quality, and customer experience.
• Maintain professionalism and empathy during high-stress customer interactions.
• Assist with administrative and operational tasks as assigned.

Skills

Call Center

Dispatch

Customer Service

Coordination

English Communication

CRM Tools

Microsoft Outlook

Teams

RingCentral

Tools

CRM systems

Job description

HighGround in Tampa, FL is seeking an Emergency Response Center Coordinator to support inbound calls for water mitigation and emergency services. This in-person role serves Tampa, FL and Lenexa, KS, coordinating information between customers, technicians, and internal teams to ensure timely, accurate service.

The ideal candidate remains calm under pressure, is highly organized, and delivers superior customer support by following established workflows and scripts.