Emergency Response Dispatcher & Coordinator

HighGround; Lenexa (KS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical plans

FSA/HSA options

Vision and dental insurance

Disability insurance

Life insurance

401(k) with company matching

Paid time off

Job summary

Dry Force Corp in Lenexa, KS is seeking an Emergency Response Center Coordinator to support inbound call operations for water mitigation and emergency services. The role requires gathering critical information, routing calls to service teams, and maintaining accurate records across multiple brands and workflows.

The ideal candidate is calm under pressure, highly organized, and committed to delivering excellent customer service while following structured processes.

Qualifications

• 1+ years of call center, dispatch, customer service, or coordination experience.
• Strong verbal and written English communication skills.
• Ability to remain calm and professional in high-pressure situations.
• Strong attention to detail and ability to follow structured processes.
• Excellent multitasking and organizational skills.
• Reliable, punctual, and dependable work ethic.
• Comfortable using CRM systems and tools such as Microsoft Outlook, Teams, and RingCentral.

Responsibilities

• Handle inbound calls from customers needing water mitigation and emergency services.
• Gather and document critical job information accurately and efficiently.
• Route calls and job details to the appropriate service teams.
• Follow established scripts, workflows, and brand-specific procedures.
• Maintain accurate records in CRM and communication systems.
• Coordinate communication between customers, technicians, and internal teams.
• Monitor active jobs and assist with updates as needed.
• Escalate urgent or unresolved issues to leadership when appropriate.
• Support departmental goals related to response times, service quality, and customer experience.
• Maintain professionalism and empathy during high-stress customer interactions.
• Assist with administrative and operational tasks as assigned.

Skills

Call center experience

Customer service

English communication

Multitasking

Organizational skills

Attention to detail

Tools

CRM systems

Outlook

Teams

RingCentral

Job description

Dry Force Corp in Lenexa, KS is seeking an Emergency Response Center Coordinator to support inbound call operations for water mitigation and emergency services. The role requires gathering critical information, routing calls to service teams, and maintaining accurate records across multiple brands and workflows.

The ideal candidate is calm under pressure, highly organized, and committed to delivering excellent customer service while following structured processes.