Water Mitigation Coordinator & Front Desk

ServiceMaster RRH; Richland Hills (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Opportunities for advancement

Training & development

Vision insurance

Job summary

ServiceMasterTEAM in Richland Hills, TX is seeking a Coordinator/Receptionist to support the Water Mitigation Department in-office. You will schedule and dispatch crews, manage calendars, handle billing documentation, and provide receptionist duties.

The role requires strong organizational and communication skills in a fast-paced environment and involves coordinating between field crews and Project Managers to ensure smooth operations.

Qualifications

• High school diploma or GED preferred.
• Office coordination, scheduling, dispatching, customer service or administrative experience is preferred but not required.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• On-call admin duties are required.

Responsibilities

• Schedule and dispatch mitigation crews to active and incoming jobs.
• Maintain daily and weekly mitigation calendar.
• Adjust schedules for cancellations, emergencies, changing job needs, and crew availability.
• Communicate schedule changes and job assignments clearly to technicians, crews, and Project Managers.
• Work with Project Managers regarding scheduling, job needs, and changes affecting active projects.
• Maintain accurate scheduling information and job status updates in the CRM and scheduling software.
• Complete required EAS documentation accurately and within required timeframes.
• Collect, organize, and submit required documentation to corporate for billing.
• Follow up with field personnel and Project Managers to obtain missing information for billing and compliance.
• Monitor job schedules and follow up on upcoming appointments and conflicts.
• Assist with maintaining accurate job records and documentation.
• Answer incoming phone calls and assist customers, vendors, and visitors.
• Provide general receptionist and administrative support within the office.
• Communicate professionally with customers, technicians, Project Managers, and other office personnel.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Education

High school diploma or GED

Tools

Xactimate

CRM software

Scheduling software

Microsoft Office

Job description

ServiceMasterTEAM in Richland Hills, TX is seeking a Coordinator/Receptionist to support the Water Mitigation Department in-office. You will schedule and dispatch crews, manage calendars, handle billing documentation, and provide receptionist duties.

The role requires strong organizational and communication skills in a fast-paced environment and involves coordinating between field crews and Project Managers to ensure smooth operations.